Most helpful critical review
518 of 566 people found the following review helpful
on September 25, 2011
First, let me say I was looking forward to start using the baby bullet for my daughter at about 4 months. I knew it was going to be a gimmick, but I figured it looked pretty convenient, and my 4 year old niece saw it and wanted us to get it so she could "help" with making the baby food. It truly is easy enough that a supervised four year old can put the short cup into the unit and turn it on and off.
What is included? (in my set anyway)
Six small containers with date dials and lids
A freezer tray/lid for six servings
A batch bowl for larger batches/blender lid
A short cup for smaller batches and use with the milling blade/storage lid
A milling blade for rice/grains/oatmeal
A regular blade for fruits/veggies/protein
A thin spatula
At first, using the short cup and regular blade, everything was great. The bullet is easy to use, offers helpful suggestions for different foods for each stage, and VERY easy to clean. The storage system is cute, and the dating on the little storage cups was handy when my daughter wasn't eating as much food each day as she is now. I had thought I had found the perfect baby shower gift for my friends and family from now on. Unfortunately, the bubble burst.
When I tried to use the milling blade, it was obvious pretty quickly that when it had been manufactured the plastic on the side of the blade casing had warped and cracked. This made the milling blade unusable, and tore up the sealing gasket when I did attempt to use it.
I contacted baby bullet for a replacement. They gave me a very difficult time about my proof of purchase, as it had been purchased online. Finally I got them to agree to send me a new milling blade (after receiving a lecture about the gasket causing all the problems... what?), and they insisted I pay $3.99 for shipping to replace the milling blade. Uh... no. We discussed the value of good customer service... and let's just say I didn't pay for shipping for the blade. I did receive it about a week after my last call to them.
Now, shame on me for this... but at the time that happened, I didn't check the rest of the pieces. I was annoyed enough at that point and the runaround I was getting, and it simply didn't occur to me.
My daughter is just shy of seven months, and is eating far more food at a sitting. This morning, I decided to try to use the batch bowl for the first time. As soon as I tried to put the lid on the top of the batch bowl, I knew there was a problem: It wouldn't seal. A quick look, and sure enough, both the lid and batch bowl were warped as the milling blade had been, so the lid cannot possibly connect securely to the bowl. This isn't just annoying - it's dangerous.
They'll be getting ANOTHER call from me tomorrow. If they replace the parts, I will admittedly keep using the bullet. It earned its two stars from being convenient and easy to use when the products are made properly.
Sorry Baby Bullet... but you need to work on quality assurance on the manufacturing lines. If your product arrived in a usable condition, you'd get a four or five star review from this first time mom. But having to fight with customer service to replace what you just didn't care to make correctly the first time? Yeah... I'll take my business elsewhere, and will be instructing my friends and family not to waste their money, no matter how cute and convenient this product may seem.
New Moms: GET A GOOD QUALITY FOOD PROCESSOR AND STORAGE CONTAINERS THAT WORK FOR YOU! Skip this product. There are enough alternatives out there that will meet and exceed your expectations, don't waste your money.
If you do purchase it, check everything immediately, and before you get rid of the box. Test it all out, and if you have a problem, return the whole thing.
***Update 13 October 2011***
The day after this review was posted, and prior to my calling their customer service, I received a call on my cell phone from Baby Bullet Customer Service. We discussed this issue, as well as another I had discovered -after- posting the review: I found that a couple of lids for the dial cups were beginning to show signs of breaking down, i.e. warping (common trend...) and chipping on the inside lip. The CS rep did say that there were some issues with people putting pieces in the dishwasher, and my set had stated it was dishwasher safe (since changed), that was probably the issue? ...all of the bullet pieces I have have been handwashed only, never in the dishwasher. The product I received is just... poor quality.
We also discussed the smell of the motor in the unit that others have mentioned in other reviews, but we agreed that I should wait to have that replaced, as the motorbase is still functioning well.
The woman who contacted me was very pleasant and helpful, and kept our conversation brief, which was appreciated, as I was at work. She stated that I should receive the items (batch bowl and lids) in the mail in 7-10 days. This was September 26th. Yesterday (2 1/2 weeks after I posted the review) I received the package. The batch bowl as promised, and... TWO dial CUPS. No dial cup LIDS. Sigh. Two of my lids have broken down thus far, it's only a matter of time before more do. I suppose I'll have to wait AGAIN for the two that they've decided I'm allotted this time around, and then as I notice the others break down, contact them and wait an additional two weeks per lid for the replacements?
I will say that it's very clear the quality of the product has improved significantly from my set to the new product; the plastic of the batch bowl is firmer, and is more clear; so some quality issues have been addressed between the production of my set and the production of the replacement parts that were sent. I'd really just like to be able to trust this product and have a set that is safe and... works?
I sent off an email a few minutes ago, and am hoping this is resolved quickly. By the time I have a fully functioning set, my daughter will have outgrown the product.
***Update 7 November 2011***
Emails with Baby Bullet resulted in my receiving four new lids, in two different shipments, a few days after the emails were sent. But, as predicted... my 8 month old daughter no longer wants anything to do with most pureed or blended food. AWESOME.
At least I have serving-size containers to store her chopped & cooked food?
I now have a pretty applesauce and sweet potato maker.