16 of 16 people found the following review helpful:
4.0 out of 5 stars
Original was defective but great customer service, November 2, 2009
The original stroller purchased from Amazon.com suffered the same issue as reviewed previously - a strong pull (in our case, to the left). The pull occurred whether the front wheel was locked or not, and was extremely annoying even while walking on paved surfaces.
Wheel Alignment 101:
The issue is most definitely NOT caused by the front wheel itself, but rather a manufacturing defect in the frame of the stroller. The front wheel pin attaches to a bracket that is welded to the frame. This bracket was welded out of square, causing the pin to angle (substantially) to the right of the stroller. The pin is unfortunately not adjustable, and this angle is transferred to the front wheel, causing it to push left while rolling. Just like on a car, a cambered wheel will always cause a pull.
Now the good news:
I contacted BabyJogger and described the problem, and emailed them pictures of the disassembled stroller to explain what I thought was the cause. The problem wasn't news to them, but it sounded like my suggestion to look at the wheel pin was. They sent me a complete replacement the next week after verifying that the front pin was square to the frame on the new stroller. The new stroller now rolls straight and true.
There is still a small amount of turning play in the front wheel when locked. This is necessary because it allows you to make small adjustments in the tracking of the stroller while running. The important thing is that it does not PULL, which is caused by camber NOT a wobbling wheel. Wheels that wobble slightly or are out of balance just cause vibration at high speeds. And trust me... you don't run that fast.
Taking all of this into context, we really do love this stroller. It is extremely well made of high quality materials. It is extremely maneuverable and easy to push. The stroller holds more but folds smaller than our old clunky stroller, and we wish we knew about this one sooner. It really is a very well engineered stroller and we are so glad our only complaint (the wheel pull) was resolved by their fantastic customer service. I would have given this 5 stars if we didn't have to deal with warranty replacement. Hopefully this is a production run issue and not a quality control issue. Our first Summit 360 was built in Feb-09 while the second was built in May-09.
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8 of 8 people found the following review helpful:
5.0 out of 5 stars
Baby Jogger Summit 360, April 4, 2009
This is an awesome stroller. Super smooth ride and easy to handle. It was one of the few that I found that actually does hold an older, taller child. Although there are other jogging strollers that say they will hold up to 75 lbs, they may not have enough height clearance for a bigger child. My daughter is 4 1/2 and still enjoys going in the stroller on long walks and she will actually fit in this one. Her head pressed against the canopy in the BOB strollers. I would definitely recommend this stroller- you will be able to use it a long time!
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5 of 5 people found the following review helpful:
5.0 out of 5 stars
Awesome Stroller!, August 30, 2009
This is a great stroller! I use it for walking, and go 5-10 miles a day, and it is perfect for that! The seat is comfortable for my son, who has often fallen asleep on our walks. There is ample headroom, so both of my tall preschoolers can sit comfortably if they need to ride for a while. The Baby Jogger is the only stroller that fits my tall 5.5yo.
If you are a serious jogger, get a jogging stroller with a fixed wheel. This is not a stroller for the serious jogger. This is excellent for all-terrain walking, long distance walking, and city walking. The single hand fold is so easy, just grab the strap and pull, and the stroller is folded! So easy!
I thought I would be annoyed that the handle bar doesn't adjust, but it really isn't a problem. I am short and the handle works fine for me.
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