Top critical review
24 of 35 people found this helpful
Doll Defective, Customer Service Not Great
on January 24, 2012
I ordered the Stella with black hair for my daughter. The doll arrived with a totally different pacifier than is pictured. Mine is a pink heart shape, with a purple flower "sticker" on it. This one shows in more of a butterfly shape. However, the MAIN problem is that my pacifier has a hole in the bottom. It looks as if they didn't have quite enough material to stitch it correctly, so it was pulled too tight, and caused the material to stretch to the point of ripping. This is a CHOKING HAZZARD, as there is a loose small magnet inside the pacifier. Of course I was unable to give it to my 1 year old daughter to play with. Also, the dolls diaper is stitched poorly, with a line of stitching meandering all over the place, including OFF the diaper, so that the fabric is unraveling. I called Manhattan Toy Company first, to see if they could replace the diaper and the pacifier. They were unable to do so, and suggested I return it to Amazon. That is what I am doing, however, I wasn't impressed with their customer service. The woman was completely uninterested in the fact that this was a choking hazzard, and didn't offer so much as an apology. I would probably order another doll and hope I can get one in better shape, as my daughter really likes it. However, I would warn you that the quality control may not be up to par, and the customer service could be better.