Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to:
- Calm down combatants
- Motivate wasters
- Silence gossips
- De-arm backstabbers
- Convince passive-aggressives to open up
- Teach narcissists the importance of the team
This book helps managers decide what the right course of action is?whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive?and fruitful?work environment



