Most helpful critical review
21 of 22 people found the following review helpful
NOTE: SEVERAL people complained about the Screws. They're RIGHT!
on December 23, 2011
This was the big gift my daughter wanted this year. A high chair for her doll.
And at first I was hopeful. While the tray was cracked, when I went to the company's website, I could order a replacement right away, for free! No hassle, and it was SUPER easy! The replacement came in a couple days. So far, I'm impressed.
Their website makes it REALLY easy to request replacement parts...but then it occurred to me: WHY did they put so much time into a replacement parts order page? Oh..cause the product is CRAP!
90% of the assembly was pretty easy. But (as you'll see QUITE frequently in the other reviews), the screws that hold the tray in...well, there's something wrong with the engineering here.
First time I tried, the chair-back that they screw into cracked. The replacement came (quickly, I will add), so I tried again. They went in about half way then got hard to turn. They wouldn't go in any further. During which time both screws stripped in just a few turns.
I've requested replacement screws, but reading through the other reviews, I'm doubtful that that will help. It's not that they don't go in all the way and stick out a little. No. These screws don't even go in HALF WAY!
And yes, I've quadruple checked the instructions, I know I'm using the right screws (letters on the parts match) and I'm trying them in the right holes. But it just doesn't work.
I'd try drilling the holes myself, but there's metal studs half about half way down the hole.
You'll see a trend in the reviews. High hopes...ending in disappointment. Much like the disappointment my daughter will experience tomorrow morning when her Christmas present is incomplete!