Balanced Scorecard Step-by-Step and over one million other books are available for Amazon Kindle. Learn more
Buy Used
$3.99
FREE Shipping on orders over $35.
Used: Very Good | Details
Condition: Used: Very Good
Comment: While this book has been loved by someone else, they left it in great condition. Hurry and buy it before someone else does and take advantage of our FREE Super Saver Shipping!!! (there is a chance this book could contain a gift inscription)
Access codes and supplements are not guaranteed with used items.
Add to Cart
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results Hardcover – March 25, 2002

ISBN-13: 978-0471078722 ISBN-10: 0471078727 Edition: 1st

Used
Price: $3.99
20 New from $2.44 98 Used from $0.01 5 Collectible from $5.99
Amazon Price New from Used from
Kindle
"Please retry"
Hardcover, March 25, 2002
$2.44 $0.01

There is a newer edition of this item:


Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student



NO_CONTENT_IN_FEATURE

Save up to 90% on Textbooks
Rent textbooks, buy textbooks, or get up to 80% back when you sell us your books. Shop Now

Product Details

  • Hardcover: 352 pages
  • Publisher: Wiley; 1 edition (March 25, 2002)
  • Language: English
  • ISBN-10: 0471078727
  • ISBN-13: 978-0471078722
  • Product Dimensions: 9.2 x 6.3 x 1.1 inches
  • Shipping Weight: 1.5 pounds
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (33 customer reviews)
  • Amazon Best Sellers Rank: #1,884,258 in Books (See Top 100 in Books)

Editorial Reviews

Review

"Paul Niven's latest book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results was written to fill the considerable void that exists between Balanced Scorecard theory and application" (BetterManagement.com, March 2002)

From the Inside Flap

Balanced Scorecard
Step-by-Step:
Maximizing Performance and Maintaining Results

The information age is upon us. This new era of globalization, unprecedented customer knowledge, and instant communication has significant implications for the measurement systems modern organizations use to track their course. Financial numbers alone can no longer tell the complete story of what is necessary to transform powerful intangible assets such as innovation and human capital into real value. The Balanced Scorecard has emerged as the preeminent tool in helping thousands of organizations translate strategy, align employee action, and harness the power of today's value-creating intellectual assets.

Hailed as one of the seventy-five most influential business ideas of the twentieth century, the Balanced Scorecard is a proven methodology for organizational success as evidenced by its extensive and successful use around the globe. This remarkable tool provides the crucial link in turning strategy into action at every level of the organization and translates all-important intangible assets such as intellectual capital, customer relationships, and innovation into real value.

The profoundly simple, yet disciplined approach of the Balanced Scorecard allows an organization to execute its strategy and balance the historical accuracy and integrity of financial numbers with the drivers of future success by developing performance measures in four interrelated perspectives: financial, customer, internal processes, and employee learning and growth. Used as a strategic management system, the Balanced Scorecard provides real-time learning about an organization's strategy and what is necessary to successfully compete in today's business environment.

Balanced Scorecard Step-by-Step presents detailed, real-world advice on how any organization-regardless of size or structure-can develop a winning performance management system. This practical and comprehensive resource guides the reader through the complete Balanced Scorecard journey, from creating powerful new performance measures that drive the execution of your strategy to the tools necessary to make the Scorecard the cornerstone of your management processes.

More About the Author

PAUL R. NIVEN is an author, management consultant (The Senalosa Group), and noted speaker on the subjects of strategy formation and execution. As both a practitioner and consultant he has developed successful Performance Management systems for clients large and small in a wide variety of organizations, including Fortune 500 companies, public sector, and nonprofit agencies. His most recent book is "Road Maps and Revelations," a business fable designed to help organizations develop simple yet powerful strategic plans. In August 2006 the second edition of Paul's book "Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results" was released. The first edition of this text has been translated in over fifteen languages around the globe. Paul's other books include "Balanced Scorecard Step by Step for Governments and Nonprofits" second edition released by John Wiley & Sons in April 2008, and "Balanced Scorecard Diagnostics" which was released in April, 2005.

Customer Reviews

4.5 out of 5 stars
5 star
24
4 star
5
3 star
2
2 star
0
1 star
2
See all 33 customer reviews
Niven's language is clear and thorough and his book serves as a step-by-step implementation plan for BSC.
Paulindc
Author Paul R. Niven provides all the tools, methodologies and steps necessary to create and execute your own balanced scorecard.
Robert G. Barnwell
I highly recommend it to anyone who wants to learn this management tool and to implement it in their organization.
KH Tan

Most Helpful Customer Reviews

90 of 95 people found the following review helpful By Robert G. Barnwell on June 18, 2003
Format: Hardcover Verified Purchase
This book gives you the power to say "Thank you, but no thank you" to the legions of high-priced consultants (like myself) who offer to help design, establish and implement your company's balanced scorecard.
While Robert Kaplan did write the introduction, he and Norton must be very dissappointed that they didn't write this book -- I'm certainly sorry that I didn't write it. Author Paul R. Niven provides all the tools, methodologies and steps necessary to create and execute your own balanced scorecard. He's held nothing back. It's all here. Whether you lead a local non-profit or are the CEO of a Fortune Global 500 corporation (like my clients), Niven has provided detailed step-by-step instructions for both of the key phases of the balanced scorecard project:
I. Planning Stage:
Step One: Develop objectives
Step Two: Determine appropriate organizational unit(s).
Step Three: Gain executive sponsorship.
Step Four: Build your balanced scorecard team.
Step Five: Formulate your project plan.
Step Six: Develop a communication plan.
II. Development Stage:
Step One: Gather and distribute background material.
Step Two: Develop mission, values, vision, and strategy.
Step Three: Conduct extensive interviews.
Step Four: Develop objectives and measures.
Step Five: Develop cause-and-effet linkages.
Step Six: Establish targest for your measures.
Step Seven: Develop the implementation plan.
This book is fantastic. In fact, I'm thinking about placing a bulk order for the book to give to all my clients. On second thought, why give away all the "secrets?" Seriously, this is one of the best business and management books I've read this year. Overall grade: AAA+++/Highly Recommended.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
28 of 28 people found the following review helpful By Rolf Dobelli HALL OF FAME on June 4, 2002
Format: Hardcover
In Balanced Scorecard Step-by-Step, Paul R. Niven expands upon the balanced scorecard methodology he originally developed with Dave Norton 10 years earlier. Balanced Scorecard is designed to focus an entire organization on implementing and improving its strategy. In this book, Niven puts the Balanced Scorecard approach into practice, focusing on the details of implementation and the role of leadership in establishing and maintaining the program. We from getAbstract recommend this book for any executive looking for nuts-and-bolts knowledge about a performance measurement system that grew into a comprehensive management philosophy.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
29 of 30 people found the following review helpful By A Customer on March 28, 2002
Format: Hardcover
As a recently retired Bank Executive, I have to say that I wish this book had been published when I was still working, as it would have helped me and others at the Bank in developing a better understanding on how to obtain ALL of the benefits of the scorecard process. It's clear to me after reading Niven's book that we really didn't do a thorough job of implementing the Scorecard process, yet interestingly enough, we managed to enjoy many benefits which otherwise would have alluded us! We didn't use any outside expertise to assist us with installing the system and I think, in retrospect, this may have been a mistake. Niven's book is very well written and I was impressed with the many sources he referenced. The book can be of considerable value to those contemplating the implementation of the Scorecard as well as those who are using it now but are unsure of how well they've done in implementing amd maintaining it. Niven's approach to explaining all aspects of the process makes for easy reading to the layman. A must read for all executives!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
33 of 35 people found the following review helpful By Robert Morris HALL OF FAMETOP 100 REVIEWERVINE VOICE on February 10, 2004
Format: Hardcover
It is noteworthy that Robert S. Kaplan wrote the Foreword to this book. He and David P. Cohen are the co-authors of three other books on this important subject: The Balanced Scorecard: Translating Strategy into Action, The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition), and most recently The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. In the Preface, Kaplan graciously welcomes "this new book to the Balanced Scorecard literature" and goes on to suggest that "Niven's contribution will enable many more organizations to achieve successful Balanced Scorecard implementations."
Given the potential benefits of such a program, one which provides a measurement system that balances the historical accuracy and integrity of financial numbers with today's drivers of economic success, I strongly recommend that Kaplan and Norton's books also be consulted. The total cost seems a small price to pay for the substantial value that will be derived.
Here is how Niven organizes his material :
Part One: Introduction to Performance Measurement and the Balanced Scorecard
Its purpose is to "familiarize [the reader] with the field of performance measurement and provide a solid grounding of Scorecard background and principles."
Part Two: Step-by-Step Development of the Balanced Scorecard
Next, Niven provides his reader with "a detailed review and description of the elements necessary to construct this new and powerful management tool.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Recent Customer Reviews

Search