After careful review of other bamboo iPad covers on the market, I decided upon the Dragon Moss version because the price was great, and I liked how it looked. When it arrived three days ago, I was so excited! It looked great, felt durable in my hands, the iPad wouldn't slip out if I turned it upside down, and I really liked the study stand that came with it (my only quibble about the stand is that you have to take it with you everywhere if you want to use it, and it can't just snap on to the case, it's a bit bulky--but the sturdiness of it really made up for it).
I noticed when I slipped the iPad in the case that the case had a small, jagged crack in it, but I thought that maybe that was part of the bamboo style, and ignored it. But after a day of carrying it around at work (I am in sales and I use the iPad for presentations) and the crack had deepened and I started to worry how long it would last me. So, I sent an email to Dragon Moss just asking if I could maybe glue it or what I should do, and they offered me a WHOLE NEW ONE, and SHIPPED IT OUT THE NEXT DAY. Free of charge. And, I don't have to ship the other one back because it can't be repaired. HOW AWESOME IS THAT? I was blown away to be honest, and now I am a customer for life.
Thanks Dragon Moss, for being so cool. Your product is great, and your customer service is even better.
-Amber