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Bank 2.0 : How Customer Behaviour And Technology Will Change The Future of Financial Services [Kindle Edition]

Brett King
1.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as ‘alternative channels’ and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.

Product Details

  • File Size: 3820 KB
  • Print Length: 429 pages
  • Publisher: Marshall Cavendish International Asia; 1 edition (April 15, 2010)
  • Sold by: Amazon Digital Services, Inc.
  • Language: English
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Lending: Enabled
  • Amazon Best Sellers Rank: #431,915 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews
3 of 6 people found the following review helpful
1.0 out of 5 stars Is not worth a penny September 12, 2013
By Tim
Format:Kindle Edition|Verified Purchase
I bought a kindle edition of this book assuming that it would have really an insight into the technological change the financial institutions that I taking place at a very fast pace. I wanted to see some forward looking opinions on the future of banks, their underwriting practices, brokers, investments banks. For example can the investment banks lose an important portion of their business to online IPO / underwriting platforms? How will retail banks compete with online retail underwriting programs for products such as mortgages or car loans?

Instead, the book was merely a propaganda on why banks should adopt more technology and most of the focus or examples were on bank CRM systems, there was nothing on other technology applications that are changing the global banking landscape. This would be an interesting book 15 years ago, not today.
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More About the Author

Brett King is an Amazon best-selling author, a well-known industry commentator, a sought after keynote speaker, the host of the BREAKING BANK$ radio show on Voice America (an Internet talk-radio network with over nine million monthly listeners), and the founder of the revolutionary mobile-based banking service Moven ( or search iTunes/Google Play for "Moven"). King was voted as American Banker's Innovator of the Year in 2012, and was nominated by Bank Innovation as one of the Top 10 "coolest brands in banking."

His latest book Breaking Banks debuted at #2 on the Amazon Bestseller's list the first week out. His 2013 book Bank 3.0 (available in seven languages), topped charts in the U.S., U.K., China, Canada, Germany, Japan, and France after its Christmas 2012 release. King has been featured on Fox News, CNBC, Bloomberg, and the BBC, and in Reuters, Financial Times, The Economist, ABA Journal, Bank Technology News, The Asian Banker Journal, The Banker, Wired magazine, and many more. He contributes regularly as a blogger on Huffington Post.

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