Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your email address or mobile phone number.
Bank 3.0: Why Banking Is No Longer Somewhere You Go But Something You Do Hardcover – December 26, 2012
|New from||Used from|
Frequently Bought Together
Customers Who Bought This Item Also Bought
From the Author
From the Inside Flap
Praise for BANK 2.0
"The impact of the Internet and mobile devices has made the rules in managing channels and how we reach customers a moving target. This book does something that no one I know has been able to do thus farteach us to re-design our instincts first and then our knowledge about how this moving target will evolve."
Emmanuel Daniel, Chairman, The Asian Banker Journal
"BANK 2.0 represents a view of the future of bank retailing and channel strategies for the next decade. The fact that banks take so long to respond to these changes to the status quo means that any bank acting upon the key recommendations in this book will be a step ahead of the competition, and that surely is no bad thing. Now think what you could be if you acted upon all of the recommendations."
Chris Skinner, Chairman, Financial Services Club
"BANK 2.0 will change the way you think about banking in the future. Audacious, provocative, and sometimes controversial, Brett King redefines the paradigm of consumer banking. This compelling book is guaranteed to send your pulse racing and your mind searching for a new strategy for your bank."
Suvo Sarkar, Executive Vice-President, Emirates NBD
"BANK 2.0 is informed by Brett King's analysis of trends in banking over many years. ... I've worked with Brett and I have seen some of the results; they explain why Brett is highly sought after as an authority on banking and how the industry is likely to evolve into the future."
Dr. Richard Petty, President, CPA Australia
If you’re the author, publisher, or rights holder of this book, let ACX help you produce the audiobook.Learn more.
Top Customer Reviews
Bank 3.0 instead is hollow. It takes some of the main ideeas of the previous version, verbatim. Exactly, copy-paste, including pictures and graphs. This is the backbone of the book.
As for the skeleton, it is centered on the IT issues, rightfully perhaps.
But the flesh on the bones is meagre. The author glossess over some hurting issues as legislation and compliance by simply dismissing them: one shall not ask the client any paper, any signature. Real life is that banks paid hundreds of millions in fines for dealing with Iranians, for having branches in Cuba or for routing money for drug traffic gangs in Mexico.
Mr. King shallowly states that cash is not 'King' (as it happens). While fact based statistics in EU reveal that there are 4 times more banknotes and coins than they were 10 years ago when Euro money were launched. almost 80% of retail payments (small sums) in Europe are cash. Lots of talk about the likes of PayPal (all due respect) but not a word about the likes of Western Union and MoneyGram (are they doing bad, loosing ground or the opposite?).... Still a long way to go before cash will not be 'King'.
He hails the creation of virtual, state-less currencies, as a real alternative. Does not say a word of what would happen were they really about to take off. Would national banks and governments give up seignorage just like that? Would they consider the impact on the monetary base of the countries, would some feel that national soveregnity is affected. Would they tolerate or even support a currency that is not under their control? How would governments start currency wars to protect and promote their competitiveness if they are not the owners of the currency?Read more ›
By Tom St. Dennis
Bank 3.0-Why Banking is no longer somewhere you go but something you do, by Brett King.
Whether they are admitting it or not, you can be sure that this is a book that every one of your financial institution competitors is reading if they are any competition at all. Of course, margin compression, increased regulation and demand for higher profits are just some of the challenges facing all banking professionals today. In Bank 3.0, King concisely addresses another challenge that makes all the others pale in comparison-the dreaded technological challenge of mobile banking and loss of customers to non-bank competitors if bankers don't address the consumer's call for greater access through this channel.
King begins this exhaustively researched tome by reflecting on the crisis of credibility that the banking industry has had to cope with as a result of the recent global financial crisis. He then painstakingly documents the more urgent issue that is building on top of this loss of credibility which he calls the loss of modality-the breakdown of a bank's traditional consumer interface, commonly known as the branch and/or customer service centers. For anyone who has had to use their lunch hour to drive to a branch only to stand in line to be serviced by a less than confidence-inspiring CSR, or waited on hold to talk to "Susan" from India, you know what he's getting at. He ends in his typically brusque style by reminding bankers:
As bankers you've been more inclined in the recent decade to become the problem, thinking that banking is unique, special and requires hurdles or qualifications before a customer is allowed to avail themselves of your products and network.Read more ›
I did find that the most interesting portion of the book was the the first three chapters. After that, I found myself thumbing through some the remaining chapters. The exciting, timely, revelatory content is in the front of the book.
Most Recent Customer Reviews
Forward looking at the industry....but really re-states what is and has been completely obvious to most in the industry. Great specifics on how to deploy Bank 3. Read morePublished 14 months ago by Dale George
I am a commercial designer with several bank clients...3.0 proved to be an informative read for me to keep me as up to date as possible with current trends.Published 22 months ago by Paul
Almost everything predicted is or will be happening. As a banking executive, this books keeps me on the pulse of the great change that is and will need to happen for the banking... Read morePublished 22 months ago by Juan
Even though it is dated now it still give one alot of info on changePublished 22 months ago by Keith B. MccArthy
I am relatively new to working in the banking industry and as a digital marketer, this is one of the first resources I put on my list to read. Read morePublished on May 4, 2014 by Tony Pantello
The digital disruption wave is affecting banks. A good discussion of the changing scenario's and challenges facing banks. Read morePublished on April 30, 2014 by Rob
This series are became the handbook of bankers, after the bank 2.0 its highly complimentory book. I highly recommend this book.Published on March 5, 2014 by Burç
It defines the reality of banking today and into the future. A very practical approach to bank innovation and changes in customer behaviours.Published on February 16, 2014 by Amazon Customer