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Most Helpful Customer Reviews
71 of 74 people found the following review helpful:
5.0 out of 5 stars
The NEW Baratza Virtuoso Burr Grinder,
By
This review is from: Baratza 585 Baratza Virtuoso Coffee Grinder
Since I have only had the Virtuoso for three months I will not discuss the long-term quality. Because I use it primarily for press pot, drip and small espresso batches I was not looking to get a solid consumer grinder, like the more expensive Rancilio Rocky or Mazzer Mini.
Previously I have owned a Starbucks Barista (the Solis verson, not the newer Saeco Titan verson) and the Capresso Infinity 560 Black. The Barista had a long and happy life, and after performing the hack (see coffeegeek.com), made great coffee and pretty good espresso. The Capresso was excellent for drip & press coffee, but only adequate for espresso. I would happily recommend each of these for people that just want a pretty solid cup of Joe, and do not mind it being slightly heated in the process. The Capresso was still running solidly, so do not infer it died early (it cheerfully grinds my wife's flax seeds very well now), I just wanted something better for my espresso shots. After briefly considering the Gaggia MDF I looked at the Virtuoso, mainly for three, important, reasons. First I was very happy with my Solis/Starbucks grinder, it lasted for over 10 years of heavy use. The hack allowed it to make good espresso. Baratza has been involved with selling the Solis products, and are the designers of the Maestro and Maestro Plus grinder (yes, thats right they are THEIR machines, not Solis). After talking to a few of the locally operated coffee shops, invaluable advice, I was able to learn more about the company. Second, many of the negative reviews were early in the introduction of the product. What I appreciated, and what the shop owners told me about, is the serious approach to resolving any issues the product has and updating the product itself. Each issue has been addressed, burr design, machine rpm, cleanliness, fineness settings, etc. Important to me was that the later reviews, specially by some of the talking heads, were far better than the earlier versions of the Virtuoso. Third the current version of the product, it is an affordable ($200 in some cases slightly less) grinder with a professional burr, over 40 settings (it can be easily hacked to allow for finer or coarser setting- something I have not needed to do yet. That information is posted in the FAQ of the Baratza website), and lower rpm motor (very important if you do not wish to heat the ground beans, or use a heavy French Roast as I do). It is easy to clean with the supplied brush, but hand wash and rinse well, the washable parts. Absolutely do not wash the container in the dishwasher, unless you wish destroy the anti-static properties of the container, plus it isn't necessary. After figuring out what settings work best for my three purposes, I am getting a coffee that is as good as I would get in even some of the better local establishments in Portland. My espresso is not quite as good, but then I do not have Mazzer's and a thousand dollar plus espresso machine. For my purposes the espresso is far better than I have made on my own in the past. It may be only a perception, but it seems as though I am using fewer beans as I have in the past as well, important as coffee prices rise. This is a great grinder for its niche, one can get better, but you will have to pay more, and be seriously addicted to Barista quality espresso.
43 of 44 people found the following review helpful:
5.0 out of 5 stars
Great product, great customer service!,
By
Amazon Verified Purchase(What's this?)
This review is from: Baratza 585 Baratza Virtuoso Coffee Grinder
I have had this grinder since March 2006. It grinds magnificently and is extremely well built. It is by far the cleanest grinder (no spewed grinds everywhere) I have had, and I have had MANY. I recently had an issue were a small rock somehow got into the grinder and caused the gears to strip. One call to customer service and they mailed me a replacement no questions asked! Fantastic!!!
As for the negative review prior to this- File it as uninformed. The grind catcher fits into the machine very snug, this is a good thing because it prevents the grinds from flying all over your countertop. The motor is very powerful (unless you try to grind rocks, see above) and grinds the beans with a low pitched growl. This is a terrific grinder with unparalleled customer support. I highy recommend this grinder.
28 of 29 people found the following review helpful:
4.0 out of 5 stars
Excellent Grinder with a few qwerks,
By
This review is from: Baratza 585 Baratza Virtuoso Coffee Grinder
I have had this grinder for over a year. It provides a very uniform grind over a wide range of settings. Recently, I had to adjust the grind calibration settings back to original spec by removing the hood & adjusting one screw. Instructions are on the web site, no problem. The grinder grinds again as when new. Quibbles: 1. When turned to the maximum setting, the timer does not keep the grinder grinding long enough to produce enough coffee for a twelve cup maker. You have to turn the timer again for more coffee. 2. Like a number of burr grinders I have used, the beans occasionally hang up in the feeder so that the grinder is running but no beans are being ground. This is more likely to happen with large and/or "candy" finished dark roast beans. Cleaning helps but does not eliminate this problem. Turning the grind adjustment ring to the max while the grinder is running clears up the stoppage, but it is an annoying glitch. Still, produces great coffee.
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