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1 of 1 people found the following review helpful:
5.0 out of 5 stars
All you need in one book,
By
This review is from: Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition (Paperback)
I've read and use Simon's previous books, and this one is true to form. What I like best about the Bare Knuckle approach is the truly useable information and no nonsene approach. If I have a customer service situation at work or simply want to refresh my knowledge I can open this book and get to great information fast. Its all instantly useful, even the theoretical stuff. This book is really comprehensive and relevant, there is no stone left unturned, and a must have for any business person that needs immediate help on a customer service issue. It would also serve as a great addition to any training. I highly recommend it.
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Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition by Simon Hazeldine (Paperback - August 1, 2008)
$25.00
In Stock | |
 
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