Customer Reviews

Baseline Selling: How to Become a Sales Superstar by Using What You Already Know About the Game of Baseball

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Before I read this book, my first impression was that it would be about the basics of B2B selling (strike one for me). And on top of it, I'm not a big baseball fan (strike two for me).

But after reading Dave Kurlan's book, I can say it provides a useful and practical approach that many b2b sales people will find helpful (hit).

I like that Kurlan doesn't try to re-invent what already works. He uniquely pulls together a well thought out process based on his best practices along with those of other experts too. Also, his passion about baseball makes his analogies come to life.

My background is working with highly complex sales and selling professional services to executives in mid-size to F1000 companies. If that describes you, then you may not find what you're looking for here.

I definately see how Kurlan's approach can be easily replicated, taught and used as a coaching guide. If your a sales person, business owner or sales leader looking for a solid sales book, this one is definitely worth a read.

Baseline Selling: How To Become A Sales Superstar By Using What You Already Know About The Game Of Baseball by Dave Kurlan (Founder of the Objective Management Group and internationally known for his ground breaking work in evaluating sales people) is an informed and informative introduction to effective sales and business techniques. Creating for the reader an easy-to-follow reference for the sales process, Baseline Selling introduces the reader to an innovative idea that will enable a sale to be made regardless of situational barriers through the utilization of modern sales methodologies. Baseline Selling is very strongly recommended to all readers interested in a more persuasive and effective tactical approach to selling their businesses product or service in today's highly competitive and rapidly changing marketplace.

Baseline Selling is an improved explanation of how to do consultative selling. In this approach to selling, the salesperson's job is to locate prospects who have perceived and unperceived needs that the salesperson can convincingly demonstrate that the salesperson's company can serve better than competitors.

Consultative selling is very effective because it's based on delivering tangible benefits either from the offerings or from a smoother relationship between customer and supplier.

So why doesn't everyone use this approach? It's hard to learn and even harder to master.

Enter Dave Kurlan with his baseball metaphor which makes a world of difference in both areas.

Every step the salesperson should be taking is phrased in terms of making it from home plate around the bases to score. It's not surprising that Massachusetts-based Kurlan would focus on that part. The Red Sox are usually better at scoring than defense.

Mr. Kurlan reports that people trained in this method remember what they are supposed to do about twice as often as with traditional training in consultative selling. I believe that.

Most sales books try to go with acronyms . . . and those just don't stick with me. Even when I can remember the sales acronym, I can't remember what it stands for . . . and what I'm supposed to be doing. But I know about baseball. So do most Americans. But don't expect this approach to revolutionize your sales in India. They play cricket and football (soccer) there.

Here's an overview: Think of the sales pipeline as the baseball diamond. When you are at home plate, you're nowhere. If you can get someone to give you an appointment or you receive an RFP (request for proposal), you're on first base. You have enough rapport going to have a suspect. To reach second, you have to find if your suspect has urgency, a budding relationship with you and you are able to connect with the prospect better than the competition. To get to third, you finish qualifying the prospect and the prospect finishes qualifying you as you present a solution that is appropriate for the prospect's needs and the budget. You score when you get the first order. If you get a big piece of business, that's a home run. If you get all the business, that's a grand slam. Got it?

Almost all those other wonderful baseball terms come into play. A pick-off attempt is when the competition tries to knock you out of the running and fails. You are picked off when such an attempt succeeds.

Mr. Kurlan realizes that most salespeople are their own worst enemies. He has an interesting Appendix A that identifies the frequency by which salespeople exhibit various unhelpful attitudes and behaviors (such as how long it takes a salesperson to recover from being rejected by a prospect). From this work, Mr. Kurlan reports that 62 percent of salespeople are ineffective. But there's hope. Good salespeople are trained, not born.

Read this book to find out more about how!

It's important for you to know that I know Dave and have known him for 12 years. I've attended his conferences. I've heard him speak, coach, train and inspire. So when he announced the book being published I wasn't sure that there would be anything in the book that I hadn't already seen or heard from Dave. I was wrong. And to use his analogy of baseball: I was way off base. Baseline selling is a sales book that isn't afraid to tell you how to do it. It's more than a philosopical approach to selling. It's more than techniques of selling. It is a book that if you read it and use the principles will have an immediate and positive impact on your sales. If you are a sales executive or a sales manager this is a must read for you and your people. Dave I can't help myself, it's a homerun.

Baseline selling is the best book on selling that I have ever read. It parallels what I already know about selling and simplifies the selling process in the most useable and trainable way possible. I will use Baseline selling as a text book for every sales candidate that I train. It's more than a home run. It's a grand slam in a three run game in the bottom of the ninth in the seventh game of a world series. It really is that good!



Sam Lucci

Founder

Partners Through People

In Dave Kurlan's newest book, he doesn't talk about salespeople and sales managers, he talks to them. Kurlan's ability to involve the reader in practical selling situations transitions that salesperson or manager into their real world. What he relates, using the game of baseball as the metaphor, is practical and relevant...you can apply these concepts today, and they will make a difference. If you are in sales, and not earning what you what you believe you deserve, reading and studying this book should be the first step before you hire a coach.

I buy all the sales books. I'm a sales junky. I didn't expect much from this book but it was the best book on sales ever. I read this book in about 3 hours, had dozens of take aways, I tried a bunch of things right away and they all worked. It was way cool. And I get it. It really is this simple. Great stories too. Buy it. You won't be sorry.

I have been selling for 20 years, and have been exposed to a very large number of selling systems. The vast majority of selling systems are extremely complex, and difficult to remember. Baseline Selling includes all of the vital direction of the more complicated systems, without being complicated. I have read the book 5 times, and use it for training new salespeople. You lose nothing and gain everything by switching from S.P.I.N., Customer Centric, or Solution Selling to Baseline Selling. Great work Dave!

I thought Baseline Selling was a great book for those interested in an efficient way to become a great sales person. I however found it sometimes a little tedious for the few of us who do not necessarily enjoy baseball. The baseball references were a bit over-the-top at certain times. Overall, if you are a professionnal in sales and wish to improve your skills, this book is definitely for you; and if you enjoy baseball you will like it even more.

Sometimes you just need to be reminded about the basics, and Dave Kurlan does that very well. His comparisons to the game of baseball are brilliant. For instance: every year, at the beginning of each season, even Major League players go to spring training, where they are schooled--again--on the fundamentals of the game, and they get in shape. Similarly, sales people--from "rookies" to veterans--also need the same things. I know that the technique is very effective. I use it in talking as a "coach" to construction contractors who read my national column, Full Contact Project Management. And, yes, Dave Kurlan's sales techniques work well in this field, as well!

"Coach" Gary Micheloni
www.fullcontactpm.com