The Basics of Performance Measurement [Paperback]

Jerry L. Harbour (Author)

Book Description

ISBN-10: 0527763284 | ISBN-13: 978-0527763282 | Publication Date: March 1, 1997 | Edition: 1

This book contains brief examples of all types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. A special feature of this book is a section on performance measurement displays to encourage active measurements.

Editorial Reviews

About the Author

Jerry L. Harbour is manager of Operations Analysis for the engineering and contracting firm Mason Hanger-Silas Mason Co., Inc. He has extensive experience in a variety of domestic and international industrial settings in process analysis and reengineering, working in both consulting and training capacities. He holds a Ph.D. in Applied Behavioral Studies from Oklahoma State University.

Product Details

• Paperback: 80 pages
• Publisher: Productivity Press; 1 edition (March 1, 1997)
• Language: English
• ISBN-10: 0527763284
• ISBN-13: 978-0527763282
• Product Dimensions: 6.6 x 4.8 x 0.2 inches
• Shipping Weight: 1.6 ounces
• Average Customer Review: 3.9 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #1,503,066 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

78 of 83 people found the following review helpful:

5.0 out of 5 stars The data-dictionary of Performance Measurement !, April 1, 2000

By 

Rob Van Rensbergen - See all my reviews

This review is from: The Basics of Performance Measurement (Paperback)

This booklet is a real diamond for business-analists preparing to start up a "Balanced Scorecard"-application. It gives a clear view of the bricks that put together a 'balanced' set of performance measures. It even gives an overview of what and how performance can be measured. The cause and effect relationships between measures, the classes of measures and the hierarchies that exists between them. Then the process of collecting the measures, and the difficulties encountered with it are clearly explained.You also get a catalogue of presentations to succesfully visualise your performance indicators at the most comprehensive way. At last some useful tips to put a Balanced Scorecard system together and you are ready setting up your performance measurement system

30 of 32 people found the following review helpful:

1.0 out of 5 stars Weak Content, August 6, 2003

By 

B Powell (Detroit, MI) - See all my reviews

This review is from: The Basics of Performance Measurement (Paperback)

Unlike other reviews, I am disappointed with this book which I bought based on the hype of other reviewers! ... And the writing style is cheesy, spouting-off some loosely defined quality terms in attempt to add some technical merit to subject matter. Having read the book (forced myself to stay the course), I can honestly say I took-away nothing of value.

Skip the book. ...

21 of 27 people found the following review helpful:

5.0 out of 5 stars The Basics of Performance Measurement, May 8, 2001

By A Customer

This review is from: The Basics of Performance Measurement (Paperback)

This book serves as the perfect introduction to the core aspects of performance measurement. In clear and in simple english it describes various types of performance measurements providing you the ground floor understanding of how get from point A to point B. The book contains examples of many types of performance measurements and charts. It also explains how to create effective performance measures. The five-step method for developing a performance measurement system is very helpful as a starting point for organizations implementing new beginnings.