Customer Reviews

The Basics of Performance Measurement

5 star:		(3)
4 star:		(2)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

This booklet is a real diamond for business-analists preparing to start up a "Balanced Scorecard"-application. It gives a clear view of the bricks that put together a 'balanced' set of performance measures. It even gives an overview of what and how performance can be measured. The cause and effect relationships between measures, the classes of measures and the hierarchies that exists between them. Then the process of collecting the measures, and the difficulties encountered with it are clearly explained.You also get a catalogue of presentations to succesfully visualise your performance indicators at the most comprehensive way. At last some useful tips to put a Balanced Scorecard system together and you are ready setting up your performance measurement system

Unlike other reviews, I am disappointed with this book which I bought based on the hype of other reviewers! ... And the writing style is cheesy, spouting-off some loosely defined quality terms in attempt to add some technical merit to subject matter. Having read the book (forced myself to stay the course), I can honestly say I took-away nothing of value.

Skip the book. ...

This book serves as the perfect introduction to the core aspects of performance measurement. In clear and in simple english it describes various types of performance measurements providing you the ground floor understanding of how get from point A to point B. The book contains examples of many types of performance measurements and charts. It also explains how to create effective performance measures. The five-step method for developing a performance measurement system is very helpful as a starting point for organizations implementing new beginnings.

In this quick and easy to read booklet, Jerry L. Harbour manages to provide sufficient information to get you started in the development of a performance measurement system. Of particular interest is the notion of measurement hierarchies which ensures that higher ups can keep a tab on the business without getting swamped in detail.

"The Basics of Performance Measurement" is a scholarly book that explains and presents in a readable and easily understandable manner the basic concepts that underpin performance measurement. The author methodically explains and describes the various types of performance measurement.

The author reinforces his explanations with clear examples about various types of performance measures. The book helped me to create performance measures for my department which make performance appraisals of subordinates easy and fair.

The reader will learn the five-step method of developing a balanced performance measurement system. Even those with no prior background to performance measurement systems will find it easy to follow and come up with performance measures for their departments or sections.

HAUBOUR'S BOOK OFERS A BASIC BUT USEFULL SET OF TOOLS FOR MEASURING PERFORMANCE IN MANY FIELDS. I LIKE IT AS A QUICK GUIDE OR BLUEPRINT FOR DESIGNING MEASURES TO OPTIMIZE ACCOUNTABILITY. I LOST IT AND BUY IT AGAIN!

I was disappointed when I saw the book. It's much smaller and thinner than I expected. The content is good, but it's not extensive. It's easy to read and a good reference book, but it wasn't what I was looking for.