The Basics of Process Mapping [Paperback]

Robert Damelio (Author)

Book Description

Publication Date: July 23, 1996 | ISBN-10: 0527763160 | ISBN-13: 978-0527763169 | Edition: 1st

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

Editorial Reviews

About the Author

Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.

Product Details

• Paperback: 77 pages
• Publisher: Productivity Press; 1st edition (July 23, 1996)
• Language: English
• ISBN-10: 0527763160
• ISBN-13: 978-0527763169
• Product Dimensions: 6.9 x 4.9 x 0.3 inches
• Shipping Weight: 3.2 ounces (View shipping rates and policies)
• Average Customer Review: 3.7 out of 5 stars  See all reviews (17 customer reviews)
• Amazon Best Sellers Rank: #344,038 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

33 of 36 people found the following review helpful:

2.0 out of 5 stars I'd give it 5 Stars if ..., May 25, 2000

By 

Jason E. Johnson - See all my reviews

This review is from: The Basics of Process Mapping (Paperback)

... it's not much of a book. It's more like apamphlet. It has helped me though, and can make it easier to draw"correct" process flow diagrams. But anyone who has had experience in Process Mapping doesn't need this book! Visio has more information about Process Mapping than this book. AS I said, it is very basic but helpful to glace at, It'd be a lot better if the price was at least half.

16 of 16 people found the following review helpful:

3.0 out of 5 stars A Very Basic Book, February 22, 1998

By 

William Weller (San Jose, CA) - See all my reviews

This review is from: The Basics of Process Mapping (Paperback)

This book is a small paperback, only 7" X 5" X 65 pages, so it doesn't go into great detail on any of the subjects. It does cover the basics such as flowchart symbols, process mapping, relationship maps and cross-functional maps. If you need to quickly prepare some flowcharts but don't know where to start this may be a good book for you.

17 of 18 people found the following review helpful:

5.0 out of 5 stars Very good for a book on process mapping, March 26, 2005

By 

Joseph Dewey (Orem, UT USA) - See all my reviews
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Amazon Verified Purchase

This review is from: The Basics of Process Mapping (Paperback)

Let's face it--there really isn't very much to process mapping. I've searched for books on it, and none of them seem to be more than 100 pages. The reason is that there isn't much to mapping out a process.

So, for the limited subject material, this book does an excellent job. It was a fast read. I think I read it in about 2 hours, going pretty slowly through it.

This book talks about three types of process maps, and from the book it says:

"Since most readers may already have experience with flowcharts, the main emphasis of this book will be on relationship and process maps. The steps you should follow to create both types of maps are included."

However, I think it focused equally on all three of the types of process maps. I mention this so you don't think that this will jut be a book on flowcharting.

I thought it was good, and helpful. It gave me some new stuff to think about, and it's a basic look at process mapping. And, like I said, there really isn't a much more complex way of looking at it.