Most helpful critical review
2 of 2 people found the following review helpful
Durability issues. Heels just fell off.
on October 9, 2014
Love the fit and weight of these shoes, but they have some serious durability issues.
I was walking through the parking lot in uniform to go to a function and it felt like something was stuck to my heel. Upon inspection there was my heel, just barely hanging on. The whole thing just broke off in one chunk.
Later on in the evening the same thing happened with the other one. Just broke right off.
This wasn't from too much wear. I bought these shoes maybe 5 years ago and have only had to wear them maybe 20 times which included wearing them during NCO Academy school for the Air Force.
They're really comfortable and light, but none of that matters when they just fall right apart.
::EDIT 14 October 2014::
After contacting Bates' customer service department regarding my disintegrating shoes, they replied back to me within about 24 hours or so stating that they used to have issues with some of the sole material they used to use. Basically the soles would dry rot.
After giving them some information about the shoes and when and where I purchased them I received an email today stating that they'll be sending me a brand new pair to replace the ones that fell apart on me.....5 years after I bought them.
That's great customer service to me, and nice to see a company stand behind their product. I'll be editing my star rating once I receive the new ones and get a chance to examine them thoroughly. But as of right now, outstanding customer service on the part of Bates.