Although I shop frequently at Amazon, I've never written a review. I ordered a cell phone battery because my old phone wasn't always working properly. Selectinventory Inc. sent the battery promptly. Unfortunately, that did not address the problem so I decided it was time to replace the entire phone. Soon Amanda from Selectinventory Inc. emailed me and ASKED ME if I was 100% happy with my purchase. I said I didn't need the battery after all and could I return it. Here's the amazing part: she replied that she would issue a refund and to just keep the battery. This company is a small family operation and I was impressed that they really care about making the customer happy. I will be sure to shop with them again.