Most helpful critical review
102 of 119 people found the following review helpful
Total fiasco - BEWARE when buying this.
on December 8, 2011
Intial review: (I wrote the day after I bought my 1st)
stylish, elegant, understated, very thin, light weight, great buy
happy I bought it and just got one for my brother
The watch is a few months old.
Style wise - I love it.
HOWEVER - I am concerned it might fall back about 10min a week.
I may have to return and repurchase - which is annoying - but smooth if done through amazon - I hope.
2nd update -
The watch definitely loses time. I looked down and thought I was on time - when in fact I was late - multiple times. Not what you expect from a new 1200$ watch. Further troubling is what I came to learn. Initially I contacted amazon thinking that my fastest course of action was to return this watch and repurchase another. However that is a decent amount of pain - and who is to say that the second watch won't have that issue. So I and my wife figure it may be a battery issue - not such a great issue on a brand new watch - but still - I love the style and feel of this watch - so what the hell.
My wife today calls Baume Mercier - who explain to her that their warranty is TOTALLY 100% VOID when purchased on amazon. They spoke with her in tones as if she bought it on Canal street for 10$ - Not amazon for 1200$. Furthermore they explain to her that they are involved in a lawsuit with amazon not to sell their watches as they are not authorized. Great. My wife then discussed with amazon's jewelry department - they explain that this is not the case - and that our best course of action is to return it. However - I bought one for my brother. Really great to tell your brother to return the 1200$ watch you just bought him.
After I return from work I examine Amazon's page on the watch and they do say the warranty "may" be voided by Baume, b/c they buy from wholesaler. They don't say positively 100% the warranty is voided and that there is a lawsuit pending regarding this issue.
So amazon says to return that watch.
Hours of phone calls. Excitement over new watch and gift and this huge let down.
Amazon's customer service initially offer nothing in consolation - then they offer prepaid postage for return (whoop de too) - then they offer $20 credit to my account and use the BS term "this one time exception and credit" - she says these words twice. Well I explain I bought 2 watches and I have to have my brother return his gift because there is no warranty and mine is not working well.
So I will get both watches returned.
I have already paid them on my credit card. What do I get $40 (20$ x 2 - she had to put me on hold for 5min to clear that) and lessons learned:
1-When amazon says the manufacturer warranty "may be" voided - IT IS VOIDED.
2-Baume watches are unpredictable at best - I am not going to ever buy another. I do love the style and feel - But I have no doubt this was put out by them and however it got wholesaled - it just doesn't keep the right time.
3-When amazon screws up - they start by offering BS consolation - but then offer $.
4-Wathces from amazon need to be heavily scrutinized for all this BS - I bought a Tag in the past - luckily that from amazon works great for years now - but beware.
I hope this helps some of you out there.