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Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
The book has some good tidbits in it but it also has way too much customer service jargon. Every chapter seems the same as the last.Published 15 days ago by Amazon Customer
The tools in this book look to help the customer to employee relationship and the employee to management relation ship. Read morePublished 20 days ago by SteveMorbitzer
I enjoyed the book and I don't typically enjoy free reading. It's an easy read.Published 1 month ago by Sean S
I truly enjoyed reading this book. The behind the scenes view into how Disney creates a company environment where memorable experiences for their guests is athe normal part of... Read morePublished 1 month ago by TD Newsome
If you have a business or you manage a team.....this book is a must!Published 2 months ago by Timothy Weir
Excellent book on customer service. Whilst some may say this is common sense, I would say good, that means you practice it? Read morePublished 2 months ago by JasonR.S.