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Be Quiet, Be Heard: The Paradox of Persuasion Paperback – May 30, 2006


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Product Details

  • Paperback: 187 pages
  • Publisher: Communication Solutions Pub; 2 edition (May 30, 2006)
  • Language: English
  • ISBN-10: 0977261832
  • ISBN-13: 978-0977261833
  • Product Dimensions: 9 x 6.3 x 0.6 inches
  • Shipping Weight: 12.8 ounces
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #751,881 in Books (See Top 100 in Books)

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2 of 2 people found the following review helpful By Paul Dornath on July 31, 2008
Format: Paperback
As an engineering student, good group and personal communication skills are essential for my success in the future. I recently attended a fantastic and educational two day seminar with the Glasers. Their expert skills as communicators not only makes their material fun to read, but offer outlines that are easy to follow for creating a successful presentation. Although these outlines are simple, they have a powerful affect on your communication skills if they are followed.

This summer I received my first research grant. To ensure that the funding I received is going to good use, I am required to give a presentation on my work every two weeks to a small group of students and the faculty adviser for the grant. My previous presentations had a complete lack of organization, excitement and professional delivery. After working with the Glasers and reading their material, I was able to design a new presentation that allowed me to express the passion I have for the subject.

It went tremendously better than my previous presentations this summer. A few people in the group had seen my previous talks. They said that I appeared very confident, well organized and passionate about the subject, a complete turn around from my other talks. The people who hadn't seen it before came up to me at the end and said that they couldn't imagine it any other way.

In short, this book can help anyone become a better speaker and group communicator. From students who are looking to improve their group communication skills, teams of workers who need to solve problems in a safe and open environment to individuals who have trouble facing conflict with their mentors, bosses and employees.

Thank you Glasers
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1 of 1 people found the following review helpful By celA on June 29, 2008
Format: Paperback
Incredibly helpful. Very easy read- although this may be because it was well written and extremely interesting. I use it daily during interactions with strangers on the bus to family members. Makes communication feel like cheating because of the way I can easily express my ideas and needs to people around me. I'd recommend it to my friends and family members, but I'm afraid they'll learn my tricks:)

Thanks so much Drs. Glaser!!!
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1 of 1 people found the following review helpful By Joyce on November 13, 2012
Format: Paperback Verified Purchase
I had the opportunity to meet the Glasers and attend a series of their classes. Their dynamic presentations illustrated well their main point: listening is persuasive. Their workshops and book give excellent guidance to two communication areas that are particularly difficult for human beings: raising delicate issues (giving criticism) and responding to criticism. Although much of their work is in the corporate world, their methods have a spiritual dimension. Learning to be quiet and actively listen to criticism, to ask for details and even offer examples to the critic requires more than a modicum of equanimity. Probably even harder for most of us is to let people know what we think when we have criticisms. To do it in such a way that doesn't raise hackles unnecessarily is a sophisticated skill requiring a kind of humility. Key to this kind of honesty is knowing the difference between what you have observed and your interpretations. Specific observations are an important aspect of good communication, and sticking to them instead of trying to prove we are right by our interpretations draws on the spiritual quality of detachment. Our weekly group studied and practiced this book for a quarter and found it very useful.
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By Beverly Ann St. Louis on February 18, 2014
Format: Paperback Verified Purchase
I enjoyed reading this book . It was easy to follow and understand. The subject matter covered was well laid out.
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