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Editorial Reviews
Review
"Dan Coen knows call centers. He knows telephone sales, cross selling, call center management and marketing." -- Bill Nassir, Phone Ware
"Dan provides definitive management strategies and training programs to the call center-its people and its management." -- Gary Blaiser, Alert Communications
"Great books, wonderful marketing strategies, terrific team player. Dan Coen and his books are 100% outstanding!" -- Linda Hoffman, Image Advertising
Product Description
The ideal book written directly for call center management.
"Dan Coen knows call centers. He knows telephone sales, cross selling, call center management and marketing." -- Bill Nassir, Phone Ware
"Dan provides definitive management strategies and training programs to the call center-its people and its management." -- Gary Blaiser, Alert Communications
"Great books, wonderful marketing strategies, terrific team player. Dan Coen and his books are 100% outstanding!" -- Linda Hoffman, Image Advertising
Product Description
The ideal book written directly for call center management.
A must-read for supervisors, team leaders, managers, trainers and executives.
Are you ready to manage your call center? The premise of this book is clear. When management understands the human initiative, and creates a roadmap that stresses performance through people, organizations and customers win.
How to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management.
After every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 "quick strategies" for call center managers.
Become the best call center manager!
See all Editorial Reviews
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29% buy the item featured on this page: How to Become a GREAT Call Center Manager $9.95 |
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26% buy Call Centers For Dummies (For Dummies (Computer/Tech)) $16.49 |
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19% buy Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff $23.07 |
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13% buy The Executive Guide to Call Center Metrics $23.07 |
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