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3 Reviews
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Average Customer Review
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16 of 21 people found the following review helpful:
5.0 out of 5 stars
This is GREAT!
We ordered GREAT Call Center Manager after ordering Dan's other book Building Call Center Culture. How to become a GREAT Call Center Manager is wonderful. Very thought provoking question and answer sections about call center management. Worksheets that drill down to the call center manager and supervisor role. And 45 neat quick tips. I like it because it is all about...
Published on January 28, 2004
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0 of 3 people found the following review helpful:
1.0 out of 5 stars
Not good!!
the book talks about just a few things, and there are not really good examples or scenarios... not worth it, it is s .99 book
Published on June 1, 2007 by Eduardo Trejo Gomez
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Most Helpful First | Newest First
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16 of 21 people found the following review helpful:
5.0 out of 5 stars
This is GREAT!,
By A Customer
This review is from: How to Become a GREAT Call Center Manager (Paperback)
We ordered GREAT Call Center Manager after ordering Dan's other book Building Call Center Culture. How to become a GREAT Call Center Manager is wonderful. Very thought provoking question and answer sections about call center management. Worksheets that drill down to the call center manager and supervisor role. And 45 neat quick tips. I like it because it is all about the people, the managers and team leaders and supervisors and how to manage the call center well. Good job!
5.0 out of 5 stars
Excellent training book,
By Customer Service (Beverly Hills, CA USA) - See all my reviews
This review is from: How to Become a GREAT Call Center Manager (Paperback)
Love all the ideas. A real creative book on how to tacklE call center management. Had my team read one chapter each week and then we implemented programs from the chapter in our call center. Well done!
0 of 3 people found the following review helpful:
1.0 out of 5 stars
Not good!!,
By
This review is from: How to Become a GREAT Call Center Manager (Paperback)
the book talks about just a few things, and there are not really good examples or scenarios... not worth it, it is s .99 book
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Most Helpful First | Newest First
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How to Become a GREAT Call Center Manager by Dan Coen (Paperback - Jan. 2004)
Used & New from: $123.03
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