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Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series)
 
 
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Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series) [Paperback]

Michelle Dunn (Author)
4.6 out of 5 stars  See all reviews (17 customer reviews)


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Book Description

Collecting Money Series June 27, 2005
Over 100,000 businesses have slow or non-paying customers. How can you collect that money quickly and without much effort? How can you keep the money coming in? The secrets are found in Michelle Dunn's books, How to make money collecting money: Starting a Collection Agency, Become the Squeaky Wheel: a Credit & Collection Guide for Everyone, How to get your Customers to Pay: Fast, Easy, Effective Letters, and The first book of Effective Letters & Forms for your Collection Agency. Michelle Dunn, a leader in the debt collection industry, shares her experience and knowledge with you so you can collect more money. Once you have a credit policy in place you will quickly and easily get the results you deserve, no matter what your business, Dunn's books will give you the tools you need to collect more money and you are going to love the results!


Editorial Reviews

Review

This is a valuable Manual you will want to keep on your desk and refer back to time after time. --Michelle Dunn, Author

About the Author

Michelle Dunn has over 17 years experience in Credit and Debt collection. She is the founder and president of Never Dunn Publishing, LLC, is a writer, publisher, consultant and the Editorial Advisor for Eli Financial Debt Collection Compliance Alert Newsletter. Michelle started M.A.D. Collection Agency in January 1998 and ran it successfully until she sold it in December 2004. She owns and runs Credit & Collections.com an online community for credit and business professionals. Michelle has been featured in Ladies Home Journal, PC World, Home Business Magazine, Home Business Journal, Entrepreneur, The Internet Web Source, Professional Collector, and in Home Based Business for Dummies, Shameless Marketing for Brazen Hussies, From the Home-Front The Simple guide to starting and Running a Home based business, she was a featured guest on (NPR) National Public Radio and has been in many newspapers nationwide. She has many published articles and 3 published books to add to her list of accomplishments. She is now publishing two more titles in her Collecting Money Series as well as a boxed set. In addition to writing and marketing her books, Michelle moderates and runs Credit & Collections.com and has been a member of The American Collectors Association for 9 years.

Product Details

  • Paperback: 336 pages
  • Publisher: Never Dunn Publishing LLC; 1 edition (June 27, 2005)
  • Language: English
  • ISBN-10: 0970664516
  • ISBN-13: 978-0970664518
  • Product Dimensions: 9.9 x 7 x 0.9 inches
  • Shipping Weight: 1.6 pounds
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #691,521 in Books (See Top 100 in Books)

More About the Author

In 1998, when Michelle was getting a divorce and had 2 small children, she started a collection agency from home leaving her full time job as a credit manager 6 months later. Her agency did very well and grew over the next 8 years until Michelle sold it to write full time. Michelle knew what business owners needed and had already written a couple of books that were selling well. "But it was still a huge leap", she says, "I was a single mom with two sons." I started putting together my ideas, set up a office in my home, and used the income from book sales to fund publishing more books.

That same year Michelle self published 4 books and e-books before landing her first book contract with Entrepreneur Press to write The Ultimate Credit and Collections Handbook, the check IS in the mail. She then self published a couple more business books before getting a book deal with John Wiley & Sons Publishing, for her first hardcover book, The Guide to Getting Paid, weed out bad paying customers, collect on past due balances, and avoid bad debt.

Today Michelle Dunn continues to write columns and books and presents webinars sharing how business owners can limit credit risk in this economy as well as learn how they can prevent some bad debt, and collect from past due customers. To learn more, visit www.MichelleDunn.com and www.Credit-and-Collections.com

An internationally-known expert on the topic of credit and collections Michelle Dunn is a leading authority on collecting money to businesses everywhere.

Michelle is often quoted in the Wall Street Journal and has been featured in Forbes.com, Smart Money Magazine, on CNN, MSNBC, Home Business Magazine, Entrepreneur magazine, Professional Collector, Credit & Collections Risk, the NH Business Review, and in many books and publications worldwide. Michelle has been a featured guest on (NPR) National Public Radio, the Jim Bohannon show and many other radio programs as well as being a repeat guest on television shows such as The Book Authority and Process for Profit.

 

Customer Reviews

17 Reviews
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Average Customer Review
4.6 out of 5 stars (17 customer reviews)
 
 
 
 
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4 of 4 people found the following review helpful:
5.0 out of 5 stars A straightforward guide for business owners to collecting what they are due from non-paying customers, January 11, 2006
This review is from: Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series) (Paperback)
Written by a professional with 17 years' experience in the debt collection industry, Become the Squeaky Wheel: A Credit & Collections Guide for Everyone is a straightforward, easy-to-use, quick-reference guide for business owners to collecting what they are due from non-paying customers. Chapters cover solid credit policies that will maximize repeat business from good customers while preventing fraud from high-risk customers, laws concerning debt collection, how to make collections calls, when a debt should be turned over to a collections agency, when a "bad debt" should simply be written off, when and how to use small claims court, and much more. One-third of Become the Squeaky Wheel explains the basics of a solid collection policy in plain terms for lay readers; one-third offers a wide variety of sample forms from a request for credit references to a suggested "friendly reminder" to a "seven days letter"; and one-third is an appendix of relevant acts and laws including The Fair Credit Billing Act, The Truth in Lending Act, and much more. Enthusiastically recommended, and an absolute "must-have" for any small business owner; though the legal information does not replace the counsel of an attorney, it will definitely serve as a useful guideline for small claims.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Very Resourceful Book, June 21, 2007
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This review is from: Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series) (Paperback)

Become the Squeaky Wheel is a very simple and easy to understand credit & collections guide book. I have read several credit & collections management books throughout my career but I found this book most resourceful. Michelle Dunn has based on her own experiences and gives the reader valuable advices. She has provided everything useful for collection business in her book, from basic business letters to debt collection related Acts & Laws. I would recommend everyone planning to start their own agency to read this book.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars One of the best investments you will ever make., May 21, 2007
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This review is from: Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series) (Paperback)
Being a collector for the better part of a decade now I have read many books on the subject. I was very impressed with Michelle Dunn's "Become the Squeaky wheel." Michelle has written a book that will help you make an immediate and lasting impact whether you are starting your own agency or you want to clean up your receivables. Michelle not only gives you great advice and guidelines to follow, she has also included many forms needed to get results. If you are a collector or you extend credit or you are planning on starting your own collection agency, you need this book. Michelle Dunn's "Become the Squeaky wheel" could very well be one of the best investments you will ever make.
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Inside This Book (learn more)
First Sentence:
I have been in the credit and collections field since 1987. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
special purpose credit program, transferable record, consumer notifies the agency, reporting agency whose name, consumer report furnished, consumer credit plan, consumer credit sale, signed credit application, consumer reporting agency, statement that the consumer, notice that the consumer, antedate the report, agency under paragraph, consumer report for employment purposes, county where defendant, disinterested adult, such adverse action, furnishing consumer reports, deferral agreement, abusive debt collection practices, disputed information, title with respect, local child support enforcement agency, consumer pursuant, investigative consumer report
Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Federal Trade Commission, Federal Bureau of Investigation, Consulting Period, Address Account, Consumer Credit Protection Act, Lending Act, Federal Deposit Insurance Corporation, National Credit Union Administration, District of Columbia, Equal Credit Opportunity Act, Fair Credit Reporting Act, Secretary of Transportation, Uniform Commercial Code, Federal Deposit Insurance Act, Invention Idea, The Fair Debt Collection Practices Act, Video Games Central, Comptroller of the Currency, Deputy Assistant Director, Special Agent, Office of Thrift Supervision, Affiliated Company, Code Ann, Commonwealth of Puerto Rico
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