Customer Reviews

Become the Squeaky Wheel: A Credit & Collections Guide for Everyone (Collecting Money Series)

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Written by a professional with 17 years' experience in the debt collection industry, Become the Squeaky Wheel: A Credit & Collections Guide for Everyone is a straightforward, easy-to-use, quick-reference guide for business owners to collecting what they are due from non-paying customers. Chapters cover solid credit policies that will maximize repeat business from good customers while preventing fraud from high-risk customers, laws concerning debt collection, how to make collections calls, when a debt should be turned over to a collections agency, when a "bad debt" should simply be written off, when and how to use small claims court, and much more. One-third of Become the Squeaky Wheel explains the basics of a solid collection policy in plain terms for lay readers; one-third offers a wide variety of sample forms from a request for credit references to a suggested "friendly reminder" to a "seven days letter"; and one-third is an appendix of relevant acts and laws including The Fair Credit Billing Act, The Truth in Lending Act, and much more. Enthusiastically recommended, and an absolute "must-have" for any small business owner; though the legal information does not replace the counsel of an attorney, it will definitely serve as a useful guideline for small claims.

Become the Squeaky Wheel is a very simple and easy to understand credit & collections guide book. I have read several credit & collections management books throughout my career but I found this book most resourceful. Michelle Dunn has based on her own experiences and gives the reader valuable advices. She has provided everything useful for collection business in her book, from basic business letters to debt collection related Acts & Laws. I would recommend everyone planning to start their own agency to read this book.

Being a collector for the better part of a decade now I have read many books on the subject. I was very impressed with Michelle Dunn's "Become the Squeaky wheel." Michelle has written a book that will help you make an immediate and lasting impact whether you are starting your own agency or you want to clean up your receivables. Michelle not only gives you great advice and guidelines to follow, she has also included many forms needed to get results. If you are a collector or you extend credit or you are planning on starting your own collection agency, you need this book. Michelle Dunn's "Become the Squeaky wheel" could very well be one of the best investments you will ever make.

I found this author's book to be very resourceful when starting my agency. It was informative and helped provide direction to all of the details that need to be attended to when starting a collection agency. My agency is 1 year old and we now have over 150 clients.

Become the Squeaky Wheel is an encyclopedia of information rarely seen outside the 'collection agency circles'. When my mother re-entered the workforce at the age of sixty, she went into the collections business. People not only sent her their money, they sent her flowers, as a thank you. Michelle must receive flowers by the boatload. This book will help me help my clients in ways never before understood. Michelle helps people accept their responsibilities of repayment and helps you, the business owner, become more professional as well. Thanks, Michelle, for this fabulous primer. Joanne Victoria, Author: Vision With a Capital V and Lighting Your Path. www.JoanneVictoria.com

When you start your business, it's tough to think that down the road a customer may decide not to pay you for your hard work -- but it happens. That means you need to be prepared and Michelle's book will help you do that. Half of the book includes documents and procedures such as a policy and form for extending credit, how to access and read credit reports, and how to successfully collect on debts. The other have is filled with acts and laws you will need to know to collect unpaid debts. Pick up a copy so you're prepared to act before you have to face a situation of unpaid invoices.

Michelle Dunn offers most of the "how to's" necessary to be a successful collector. This is a quick-reference guide that is essential for any collector regardless of experience! Ms. Dunn shows how to get the debt resolved effectively and efficiently without beating people into it,the way it should be and CAN be for every collector! As the owner of a consumer collection agency I highly recommend this book and am having my staff read it as well!! Thank you Michelle!

The credit, collection and phone calling policies and procedures are a must if you are starting a credit and/or collection department or agency. Credit and collections letters and forms are a must and Michelle Dunn provides a variety to choose from. There is also a large section devoted to the laws. Another must.

Michelle Dunn offers essential advise on how to effectively collect your delinquent accounts! As the owner of a Recovery Consultants Firm, I would highly recommend any Business Owner, Manager, or A/R Clerk to read this book.

Michelle reveals the techniques that professional debt collectors use in their businesses. A must have for anyone experiencing difficulty in collecting past due accounts!

Donna Vestre
South Coast Revenue
Anaheim California
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Being new to the Collections world, I needed a book that would do exactly what this book does, it takes you by the hand and walks you step by step through all requirements needed to start and maintain a Collections Agency. This is the second book I purchased from Michelle Dunn, and very happy both times. She is an incredible asset to the Collections World, so glad I found her. Keep up the great work!!!