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2 of 2 people found the following review helpful:
5.0 out of 5 stars
Quality lessons from a team that's done it,
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This review is from: On Becoming Exceptional: SSM Health Care's Journey to Baldrige and Beyond (Paperback)
This little book is one part instructional guide on how to systematically approach quality improvement, one part success story of teamwork in action, and full of great ideas for any manager, in healthcare or any other industry. Among these ideas are the "meeting in a box," a great way to spread a consistent message throughout a large organization, and the personal passport as a way of keeping every individual worker focused on his or her key goals. Mandatory reading for anyone in healthcare administration and highly recommended for managers in every other industry.
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On Becoming Exceptional: SSM Health Care's Journey to Baldrige and Beyond by Sister Mary Jean Ryan (Paperback - April 30, 2007)
$29.40
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