Poor work relations are often simply the result of a mismatch of expectations, perceptions and behavior. This book provides an insight into how to solve workplace relationship problems by diagnosing the cause of an emplyee's action so managers can treat the problem effectively. The aim is to increase productivity and learn how to: salvage a good employee by changing expectations; present problems by recognising small mismatches early; counsel employees effectively or fire them humanely.
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4.0 out of 5 stars
Useful, over-optomistic,
By Gregg Silk (Gaithersburg, MD) - See all my reviews
This review is from: Behavior Mismatch: How to Manage "Problem" Employees Whose Actions Don't Match Your Expectations (Hardcover)
Written by an industrial psychologist, it aims to resolve conflicts that arise when different personality types work together. A familiar premise, but Dr. Mann touches on the emotional needs that often drive people to counter-productive actions. There is an emphasis on intervention and counseling that would apply more to HR staff than the average manager. There is risk in encouraging the avarage manager to try these techniques, especially when the case histories often describe manager/employee relationships that have "codependent" characteristics. Handing two codependents a psych book isn't going accomplish anything.
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