Customer Reviews

Bad Behavior, People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders

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This book provides managers with excellent, clear advice that is useful when seeking to remedy staff-related issues. A basic premise of this book is the application of workable solutions that ensure the on-going success of both managers and staff alike. The earlier sections address the basic principles of staff management and leadership while the latter sections provide case studies that are pragmatic, relevant, and readily applicable. The index is well constructed readily guiding the reader to those sections that are most pertinent for resolving specific issues. The material reads well and is logically presented. Gregg's writing style is energetic, candid, and to the point. I recommend this book to all who lead and manage staff.

This book provides managers with excellent, clear advice that is useful when seeking to remedy staff issues. A basic premise of this book is the application of workable solutions that ensure the on-going success of both managers and staff alike. The earlier sections address the basic principles of staff management and leadership while the latter sections provide case studies that are pragmatic, relevant, and readily applicable. The material reads well and is logically presented. Gregg's writing style is energetic, candid, and to the point. Finally, the index is well constructed to guide the reader to those sections that are most pertinent for resolving specific issues. I recommend this book to all who lead or manage staff.

A valuable read for all employees. An opportunity to target your communication shortcomings in the workplace and respond at a higher level for more satisfying results.

The workforce in 2002 is all about diversity. Team leaders and managers often find themselves stuck, wondering how to address situations without offending employees. Instead of bombarding us with theories and ideas, this book talks about real problems and their solutions. It's a wonderful book that really will equip management with the tools necessary to ensure success. Thanks for sharing your experiences, Gregg.

Mr. Ward's book is pleasantly free of theory and psychobabble and, instead, provides sound, practical guidance for dealing with the challenging people and situations that often trip us up. The "tools" section is especially helpful in providing specific solutions to a well-selected range of issues. Kudos to Mr. Ward for giving us what we need most -- practical tools for all levels of employees.

This book was great! Practical applications for problems all of us in business encounter on a regular basis. I would recommend this book to every manager as a guide to handling those bad behaviors, problem people and sticky situations which, if you haven't had to deal with, you most certainly will. The case studies will be a great source of training for the rookies in my company and I think every training department should look at this as a 'basic' text for new supervisors and managers! Great book and great information.