Customer Reviews

Being the Shopper: Understanding the Buyer's Choice

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

Finally a book that is easy and fun to read that marketers and consumers can learn from. I tried to read Why We buy - lots of great info - but couldn't get through it. Lempert's book is timely, chock full of facts and has already made me a better marketer [and shopper]. I've heard him interviewed before on radio and this is one smart guy who should be listened to.

I have seen Lempert's reports on the Today Show for years and always enjoyed them - but WOW! I had no idea just how intuitive he is. This is a marketer's dream book. I for one [working as a brand manager for a major CPG] will use this as my bible and it has forced me into the stores and given me the tools on how to listen to a consumer instead of listening to my own predisposed [and antiquated] ideas.

I have seven years experience in researching consumer insights to determine brand positioning. I've recently taken a new position where I'm moving from brand advertising into retail marketing. I was hoping this book would provide deep retail shopper insights with rich examples of how these insights helped leverage products in a retail environment since my experience is only at the mass advertising level. Instead, I found this book to be elementary and unenlightening at any marketing channel level. Most of the examples are superficial rather than real case studies. While the author talks about many potential ways to get insight into the shopper such as using color and smel, he provides no concrete examples of how these insights have been or could be put into action by anyone. I would only recommend this book to someone with very little marketing experience who wants a basic overview of what factors a researcher might want to explore to better understand the shopper.

I ordered this book for two reasons, it is one of the few on the industry I work in and the reviews were very positive. The reviewers obviously knew what theywere talking about. There are specific, usable ideas in this book that are very relevant. The un -express lane for shoppers with big orders is just one of them. Mr. Lempert helps the reader to understand the necessity of REALLY talking and listening to the customer. Wal-Mart is the Empire to the regular grocers. If we hope to stop the Empire we must have the support of the customer. Buy it, read it, and may the Force be with you.