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Belkin vs Tripp Lite
on January 21, 2014
Five days before Christmas, central Michigan experienced widespread power outages because of an ice storm. We were off the grid for 5 days. On Christmas day, they brought us back up. As things came up, we experienced a power surge, which took out three surge protectors in my home. Two were Tripp Lites and the other was a Belkin. The units were all at least 7 years old (or more).
At first, I didn’t notice that the Belkin was out because it was used on my spare computer in the office downstairs. I immediately noticed (and smelled) the Tripp Lites. They gave their life to save my valuable electronics. I was happy. In researching replacements, I realized that these units were under lifetime warranty. I contacted Tripp lite and promptly received replacement items. No receipt was needed, since it was under lifetime warranty. Again, I am happy.
2 weeks later, I head to the basement and notice that my computer is out. Again, the smell of burned electronics was in the air. The Belkin Surge protector, that is connected to computer, printer and 5.1 computer speaker system, was completely out. I plugged everything back into another unit and noticed that the speaker system was no longer working. The computer and printer were fine. Again, Belkin “claimed” a lifetime warranty and electronics protection. This evening, I contacted them (the call was routed to somewhere in south Asia) and was left on and off hold for over an hour, as they attempted to process my lifetime warranty claim, for a replacement unit. When the rep answered first answered the phone, I explained that I have owned the unit for more than 7 years and I do not have a receipt. However, I know that the unit was under lifetime warranty. She took my information and transferred me to customer service. I waited on the phone for about 30 min before the agent picked up. After placing me on hold 3 other times, he came back and asked me for a copy of my receipt. I explained that I had owned this unit for 7-10 years and no longer had a receipt. He told me that he couldn’t help me. I explained that Tripp Lite honored their lifetime warranty, but you are not? Also, Tripp lite protected my electronics, while Belkin didn’t protect my $100+ 5.1 speaker system. He apologized and told me that there was nothing he could do to further process my claim, if I did not have a receipt. He couldn’t even replace the surge protector, even though it was under lifetime warranty.
I immediately felt compelled to write this review, minutes after getting off the telephone call. From here on out, I will steer clear of Belkin products. I plan on sticking with Tripp Lite products instead. Also, I will post this review on this and other forums. Moral of the story..if you chose to purchase a Belkin product, be sure to keep our receipt forever.