Benchmark expert Christopher E. Bogan and corporate quality director Michael J. English walk management through their 9-step benchmarking model - from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often, demands dramatic changes in corporate attitudes - and an end to the "not invented here" mentality that stifles innovation - they arm readers with the weapons to: forge a learning organization ready to borrow successful ideas wherever they occur - inside or outside the firm; tailor benchmarking to a firm's unique identity - acknowledging that one company's "best practices" aren't always another's; sell benchmarking to even the most skeptical senior executives or "turf conscious" factory and line managers; and manage the total project - including determining what, and against whom, to benchmark.
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Most Helpful Customer Reviews
12 of 14 people found the following review helpful:
5.0 out of 5 stars
Must reading for anyone implementing benchmarks,
By
This review is from: Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)
As a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel free to email me - adamleft@webspan.net.
8 of 10 people found the following review helpful:
5.0 out of 5 stars
Adopt a we-can-learn-from-anyone culture or else,
By A Customer
This review is from: Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)
Bogan and English have created a blueprint for creating this we-can-learn-from-anyone culture of benchmarking that is easy to read and use. They give literally hundreds of examples and suggestions for how to select benchmarking targets, organize for rapid learning, and implement these strategies. Learning by borrowing from the best and adapting their approaches makes sense. Buy this book before your competitors do
8 of 11 people found the following review helpful:
5.0 out of 5 stars
Excellent Book For the Beginning Benchmarker,
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This review is from: Benchmarking for Best Practices: Winning Through Innovative Adaptation (Hardcover)
Bogan and English do a great job of introducing benchmarking, give great examples, and follow up with a nice set of "practice problems". They provide success stories and pitfalls to be avoided. Most importantly they give an excellent planning chapter for the company just beginning benchmarking. Great introduction to the topic.
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
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First Sentence:
In a world where common sense prevailed, benchmarking would seem prosaic. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
complaint handling group, effective operating practices, benchmarking champion, benchmarking team members, other excellent companies, public sector benchmarking, benchmarking skills, benchmarking training, borrowing good ideas, field underwriters, benchmarking manager, practice information sharing, benchmarking teams, benchmark partners, innovative adaptation, benchmark team, intellectual leverage, internal best practices, benchmarking partners, benchmarking projects, best practices benchmarking, benchmarking information, benchmarking process, strategic benchmarking, benchmarking visits Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, New York, Johnson Controls, Harvard Business School, General Electric, Texas Instruments, Malcolm Baldrige National Quality Award, Financial World, International Benchmarking, Xerox Corporation, Federal Express, Steal This Idea, General Motors, Harvard Business Review, Jack Welch, Measures Matrix, San Francisco, Sun Tzu, Bath Iron Works, American Airlines, Bernice Cramer, Deming Prize, Digital Equipment Corporation, Insights Communication Understanding Data Analysis, Project Planning New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
In a world where common sense prevailed, benchmarking would seem prosaic. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
complaint handling group, effective operating practices, benchmarking champion, benchmarking team members, other excellent companies, public sector benchmarking, benchmarking skills, benchmarking training, borrowing good ideas, field underwriters, benchmarking manager, practice information sharing, benchmarking teams, benchmark partners, innovative adaptation, benchmark team, intellectual leverage, internal best practices, benchmarking partners, benchmarking projects, best practices benchmarking, benchmarking information, benchmarking process, strategic benchmarking, benchmarking visits Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, New York, Johnson Controls, Harvard Business School, General Electric, Texas Instruments, Malcolm Baldrige National Quality Award, Financial World, International Benchmarking, Xerox Corporation, Federal Express, Steal This Idea, General Motors, Harvard Business Review, Jack Welch, Measures Matrix, San Francisco, Sun Tzu, Bath Iron Works, American Airlines, Bernice Cramer, Deming Prize, Digital Equipment Corporation, Insights Communication Understanding Data Analysis, Project Planning New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 22
books:
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17
books
cite this book:
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- Information Management and Japanese Success by Laurence Prusak on page 39, and page 230
- The Fifth Discipline: The Art & Practice of the Learning Organization by Peter M. Senge on page 38, and page 39
- The Baldrige: What It Is, How It's Won, How to Use It to Improve Quality in Your Company by Christopher W. Hart on page 38, and page 151
- Japanese Mind by Robert Christopher on page 227, and page 230
- Strategy Pure and Simple by Michel Robert on page 164, and page 178
See all 22 books this book cites
- Winning the Knowledge Transfer Race by Michael J. English on page 31, and Back Matter
- Reengineering the Training Function: How to Align Training With the New Corporate Agenda (St Lucie Press) by Donald Shandler on page 199, and Back Matter
- The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart by Jeffrey L. Seglin in Back Matter (1), and Back Matter (2)
- Best Practices in Planning and Management Reporting by David A. J. Axson on page 4, and page 26
- Benchmarks in Hospitality and Tourism by Sungsoo Pyo on page 21
See all 17 books citing this book
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