Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies (Jossey-Bass Public Administration) [Hardcover]

Patricia Keehley (Author), Steven Medlin (Author), Sue MacBride (Author), Laura Longmire (Author)

Book Description

Publication Date: October 15, 1996 | ISBN-10: 0787902993 | ISBN-13: 978-0787902995 | Edition: 1

For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples from federal, state, and local governments, this book displays how benchmarking methods have been adapted to the unique needs of the public sector and describes the tangible benefits gained by public agencies that have applied these techniques. Offers detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly.

Editorial Reviews

Review

"Benchmarking for Best Practices in the Public Sector articulates the ups and downs of benchmarking and communicates the great potential best practices have to affect change in any government agency." —Deedee Corradini, mayor, Salt Lake City

"True benchmarking isn't just for the corporate world. The authors of Benchmarking for Best Practices in the Public Serctor show convincingly that it's for the public sector, too." —David N. Ammons, senior associate, Caril Vinson Institute of Government, University of Georgia

"Most of the literature about benchmarking has a private-sector focus and uses the manufacturing approach toward process improvement when, in reality, the public sector requires a service approach to process improvement. Benchmarking for Best Practices in the Public Sector fills this void by using benchmarking and process improvement constructs and applying them to real-life applications in the public sector....This is a book that you should have on your bookshelf." —Government Finance Review

From the Inside Flap

For leading companies in the private sector, benchmarking has become a major catalyst for change: a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify best practices and implement them in their organizations. The authors go beyond abstract concepts to bring benchmarking to life, with real case examples from federal, state, and local governments—from a county fire department to the U.S. Internal Revenue Service. They show how benchmarking methods have been adapted to the unique needs of the public sector and describe the tangible benefits gained by public agencies that have applied these techniques. Offering detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly, the authors demonstrate:

• What benchmarking is and how it differs in the public sector
• Six criteria for selecting a program or process to be benchmarked
• Ways to generate support and ideas for a benchmarking project
• How to select and work with a benchmarking partner
• How to plan a strategy for using the project's findings
• And many more techniques for making benchmarking activities helpful

See all Editorial Reviews

Product Details

• Hardcover: 272 pages
• Publisher: Jossey-Bass; 1 edition (October 15, 1996)
• Language: English
• ISBN-10: 0787902993
• ISBN-13: 978-0787902995
• Product Dimensions: 9.3 x 6.2 x 0.9 inches
• Shipping Weight: 1.1 pounds
• Amazon Best Sellers Rank: #1,456,539 in Books (See Top 100 in Books)