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Benchmarking for Competitive Advantage [Hardcover]

Robert J. Boxwell (Author), R. J. Boxwell (Author)

5.0 out of 5 stars See all reviews (1 customer review) |

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Book Description

Publication Date: March 1, 1994

Benchmarking is an effective structural approach to quality engineering and management. It involves investigating industry's best practices, analyzing and evaluating one's own operation for opportunities and implementing an action plan that includes the structure of goals, objectives and operating targets. This guide shows managers, engineers and quality personnel what the benchmarking process is all about, how it can help them and how they can implement the process in their organization. It is organized logically in the order of a typical benchmarking study - planning, data collection and analysis, implementing improvements, strategic assessment and applying the process in an organization. It includes successful benchmarking examples from a wide range of industries and companies, including AT&T, ALCOA and XEROX, and highlights the pitfalls of benchmarking to guard against, from poor planning to unscrupulous consultants. It also provides practical guidelines on teams, business systems, competition versus co-operation and databases, which should help organizations of all kinds to improve quality and productivity.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Benchmarking is an effective structural approach to quality engineering and management. It involves investigating industry's best practices, analyzing and evaluating one's own operation for opportunities and implementing an action plan that includes the structure of goals, objectives and operating targets. This guide shows managers, engineers and quality personnel what the benchmarking process is all about, how it can help them and how they can implement the process in their organization. It is organized logically in the order of a typical benchmarking study - planning, data collection and analysis, implementing improvements, strategic assessment and applying the process in an organization. It includes successful benchmarking examples from a wide range of industries and companies, including AT&T, ALCOA and XEROX, and highlights the pitfalls of benchmarking to guard against, from poor planning to unscrupulous consultants. It also provides practical guidelines on teams, business systems, competition versus co-operation and databases, which should help organizations of all kinds to improve quality and productivity.

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Product Details

Hardcover: 224 pages
Publisher: McGraw-Hill Professional Publishing (March 1, 1994)
Language: English
ISBN-10: 0070068992
ISBN-13: 978-0070068995
Product Dimensions: 8.9 x 6.1 x 0.9 inches
Shipping Weight: 1.2 pounds

Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)

Amazon Best Sellers Rank: #1,173,370 in Books (See Top 100 in Books)

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› Visit Amazon's Robert J. Boxwell Page

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6 of 8 people found the following review helpful:

5.0 out of 5 stars By far the best book written on benchmarking!, December 30, 1996

By A Customer

This review is from: Benchmarking for Competitive Advantage (Hardcover)

Boxwell does an outstanding job explaining benchmarking and why it is important for every company that hopes to compete in todays competitive environmnet. He demistifys the subject matter and presents a no nonsense approach to implementing benchmarking in your organization. A real find

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Inside This Book (learn more)

First Sentence:
Strategic planning (also known as long-range planning) began to gain widespread momentum and popularity in the 1960s. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
cost benchmarking study, most benchmarking studies, benchmarking team, being benchmarked, benchmarking targets, foremost practices, benchmarking process, benchmark partner, industrial tourism, benchmarking methodology, comparable plants, using benchmarking, benchmarking project, target companies, benchmarking efforts

Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Malcolm Baldrige National Quality Award, The Free Press, Universal Card Services, Big Six, Division of Macmillan, The Economist, New York, Annual Report, Benchmark Determine Key Factors, The Wall Street Journal, Federal Trade Commission, Quality Press, Quality Progress, Steven Walleck

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Books on Related Topics | Concordance | Text Stats

Citations (learn more)

This book cites 27 books:

Competitive Strategy: Techniques for Analyzing Industries and Competitors by Michael E. Porter on 7 pages
American Furniture by John S. Bowman in Back Matter
Tobacco Retailers Almanac by Retail Tobacco Dealers of American in Back Matter
Marketing Research (Business Masters S.) by Christopher West in Back Matter
Principles of Corporate Finance (McGraw-Hill/Irwin Series in Finance, Insurance, and Real Est) by Richard A. Brealey on page 119

See all 27 books this book cites

10 books cite this book:

Unternehmungsbezogene Kernkostenanalyse: Theorie und Ausf�hrung am Beispiel einer Bergbauunternehmung (Betriebswirtschaftslehre des Bergbaus, H�ttenwesens und Fl�chenrecyclings) (German Edition) by Alexander Weiss on page 35, and Back Matter
High Performance Teams: How to Make Them Work by Marc Hanlan in Back Matter
Managed Care and Modernization: A Practitioner's Guide by Sherry Aliotta on page 199
Transforming the Organization: A Social-Technical Approach by Howard W. Oden in Back Matter
Value Drivers: The Manager's Guide for Driving Corporate Value Creation by Mark C. Scott in Back Matter

See all 10 books citing this book

Books on Related Topics (learn more)

Benchmarking Best Practices in Maintenance Management by Terry Wireman

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Benchmarking by Carol Jean McNair

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Benchmarking Workbook by Bengt Karlöf

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Strategic Management of Teams by David I. Cleland

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The Benchmarking Book: A how-to guide to best practice for managers and practitioners by Tim Stapenhurst Paperback

The Basics of Benchmarking by Robert Damelio Paperback
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