Benchmarking Handbook [Hardcover]

B. Andersen (Author), P.-G. Pettersen (Author)

Book Description

Publication Date: December 31, 1995 | ISBN-10: 0412735202 | ISBN-13: 978-0412735202 | Edition: 1st

Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

Editorial Reviews

Review

As an introduction to benchmarking, both as a tool and process, this book is highly recommended. - The Benchmark; A good feature of the book is its stress on the human aspects... is laid out logically with each step in the benchmarking process clearly explained... it has many diagrams - Supply Management

Product Details

• Hardcover: 208 pages
• Publisher: Springer; 1st edition (December 31, 1995)
• Language: English
• ISBN-10: 0412735202
• ISBN-13: 978-0412735202
• Product Dimensions: 9.5 x 6.3 x 0.6 inches
• Shipping Weight: 13.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #3,347,552 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

0 of 2 people found the following review helpful:

4.0 out of 5 stars A very good book about practical benchmarking., February 17, 2002

By 

Cornelli Marco - See all my reviews

This review is from: Benchmarking Handbook (Hardcover)

This is a very good book about practical benchmarking studies. There are a lot of useful tools to develop a serious benchmarking study. Andersen's book is useful also for an elegant presentation of your results.