Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance [Hardcover]

Robert C. Camp (Author)

Book Description

Publication Date: June 1989 | ISBN-10: 0527916358 | ISBN-13: 978-0527916350 | Edition: 1st

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.

Editorial Reviews

About the Author

Robert C. Camp is manager, benchmarking competency, quality office, for Xerox Corporation's U.S. customer operations. The most widely recognized authority on benchmarking, Camp helped establish the International Benchmarking Clearinghouse, and served on the Executive Committee of the Council of Logistics Management.

Product Details

• Hardcover: 299 pages
• Publisher: ASQC Quality Press; 1st edition (June 1989)
• Language: English
• ISBN-10: 0527916358
• ISBN-13: 978-0527916350
• Product Dimensions: 9 x 6 x 1.1 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #621,239 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

7 of 9 people found the following review helpful:

5.0 out of 5 stars Excellent Book on Benchmarking, August 6, 2006

By 

Elijah Chingosho "Dr Elijah Chingosho" (Nairobi, Kenya) - See all my reviews
(REAL NAME)   

This review is from: Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance (Hardcover)

This is a well written book on the concept and practice of benchmarking. The book gives a comprehensive coverage of a wide range of topics on benchmarking including a clear explanation of what benchmarking is all about, how to use it and the benefits from employing it.

The author did a good job of coming up with a reference book that can be used by managers in all departments of an organisation. He clearly explained and illustrated the subject, making it interesting and easy to follow by anyone with a responsibility for the performance of a section or department. The book is well written with easy to follow explanations and worked examples. One can quickly learn about benchmarking through studying reference guides. The author provides valuable tips that help the reader to implement the concept to their own circumstances. The reader will find the book easy to follow due to the author's extensive knowledge and experience in the subject.

The book is recommended reading for managers in all departments of an organisation in a commercial enterprise or non-profit organisation.

14 of 20 people found the following review helpful:

5.0 out of 5 stars Excellent how-to book on benchmarking - worth every minute, October 5, 1996

By A Customer

This review is from: Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance (Unknown) (Hardcover)

Camp does a marvelous job of providing the reader with the why's and wherefore's of the benchmarking process. Very easy reading yet quite complete and informative on the methodology and the use of benchmarking analyses.