Written for managers, this powerful guide produced by the American Productivity and Quality Center (APQC), outlines the fundamentals for planning, organizing, and introducing benchmarking into the workplace. Filled with information gleaned from surveys of 87 International Benchmarking Clearinghouse members, it provides unique insight, enabling organizations to better plan their own benchmarking efforts. Within eight appendices, there is a wide spectrum of additional useful knowledge, including definitions of legal and moral behavior in the context of benchmarking, and a comparison of the numerous steps involved in its implementation. The text also includes an extensive bibliography of benchmarking and total quality management literature.
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1 of 1 people found the following review helpful:
1.0 out of 5 stars
Total waste of time and money,
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This review is from: The Benchmarking Management Guide (Hardcover)
Book info: I read the 1st edition that was published in 1993.
Pre required knowledge or literature: None General: The book is hard to read, every topic it handles it immediately goes deep into the subject, therefore you lose track Book content: In my opinion when talking about benchmarking you are looking e.g. at a process what you want to compare in performance with a standard or reference (process). You would say that ways of quantifying performance of a process for example OEE would be explained in this book, but it isn't. Therefore you get crap like "Section 8: Assessing Quality Maturity" (17% of book) and section 9: "A Bibliography of benchmarking literature" (9%) Appendixes (9%) etc. The book handles everything from a management perspective e.g. how to convince management; calculating costs of benchmarking; project management related issues; basically everything around benchmarking project and therefore forgetting the import issue itself BENCHMARKING.
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