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4 of 6 people found the following review helpful:
5.0 out of 5 stars
Pertinent, hard-hitting management guidance,
By A Customer
This review is from: Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey-Bass Management) (Hardcover)
Jac Fitz-Enz writes in a dramatic and to-the-point way based on his hard-earned experience in trying to motivate staff organizations. He asks how staffs add value -- surely they do, but often this value gets neglected or misdirected, resulting in a caretaker system rather than a managed company. The author's inspiring words, reminiscent of Deming and Drucker, should be more widely quoted than they are.
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Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey-Bass Management) by Jac Fitz-enz (Hardcover - August 13, 1993)
Used & New from: $0.01
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