Benchmarking Workbook: Adapting the Best Practices for Performance Improvement [Textbook Binding]

Gregory H. Watson (Author)

Book Description

ISBN-10: 1563270331 | ISBN-13: 978-1563270338 | Publication Date: May 1, 1992 | Edition: 1

The Benchmarking Workbook provides an exceptionally practical guide for implementing or augmenting benchmarking procedures as an integral part of change process and quality management. Keeping the requirements of customers foremost, the author explains how to identify benchmark needs and initiate a plan. To assure full participation, he explains how to address an organization’s culture, set goals, and tap into the creativity of participants. The approach, while uniquely simple, is highly effective as is demonstrated through an illuminating case study. The book includes a group of tools that will allow benchmarking techniques to be applied in a variety of organizations.

Editorial Reviews

Review

"The Benchmarking Workbook goes beyond checklists and forms to position benchmarking in the context of the change process. It will help you understand the widespread appeal of benchmarking, its almost universal application and disarmingly simple techniques. The author has collected useful tools to support and facilitate benchmarking. This is a necessary reference whether bringing benchmarking techniques into an organization or strengthening existing practices...."
— James E. Staker, Director, Council on Benchmarking, Strategic Planning Institute, June 2004
"The Benchmarking Workbook is very useful addition to the art and science of benchmarking. The references are excellent. And the case example is helpful in understanding the approach to a benchmarking study."
--Robert C. Camp, Manager, Benchmarking Competency, Xerox. June 2004

Product Details

• Textbook Binding: 176 pages
• Publisher: Productivity Press; 1 edition (May 1, 1992)
• Language: English
• ISBN-10: 1563270331
• ISBN-13: 978-1563270338
• Product Dimensions: 11.2 x 8.5 x 0.8 inches
• Shipping Weight: 2 pounds
• Amazon Best Sellers Rank: #2,757,122 in Books (See Top 100 in Books)

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