Customer Reviews

Bert and Ernie's Computer Phone

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(2)

 

 

Good idea, nice design, good packaging, problem is it doesn't work with Windows XP. And good luck trying to get support from the company, their US phone number picks up an buzzes, their website's "FAQ" is vague, when it's there, and their on-line "customer service" folks are downright rude. Can we give it a negative star? Same comment goes for the Elmo phone by the same company.

We never got to install this product. The ssytem requirements on the box say that it needs a sound card. It would not work on our system so we called tech support. They said that you need an analogue sound card and we had a digital. Had they been more specific on the package we would have exchanged it (it was a gift). Now it is open and we are stuck with a useless program.

My daughter loves this program -- but her baby brother broke the cord on the phone. I don't know how to get a new one, so if one of the other reviewers wants to sell theirs...
Otherwise, it works fine in Windows98.

The kids loved it; seemed to be well-constructed; installation directions were clear and it worked as described. Then, after a few months, the phone keys stopped working. Unfortunately the keys are required to interact with the program.

The Comfy website is well-done, with some additional useful information; however, the phone still did not work. The technical support person I dealt with via email was polite, fairly responsive and tried to be helpful; however, the phone still did not work. We can pay to have the phone sent back to Israel, but 2+ lbs at international rates is more than we paid, plus its 6-8 weeks in transit one way.

What was a great product turn into a great disappointment.

My grandson loves this phone. He started using it at 16 months. It works very well with Windows 98 and does just what it says it will do. There are 3 levels, with level 3 being the interactive level. It is a perfect way to introduce a young child to interactive learning with a computer. I have ordered the Bert and Ernie phone, which is supposed to be the next level up, for his 2nd Birthday. We have all been impressed with this product. 5 stars from this family!