The Best Customer Service Books - EVER!

A Listmania! list by "sanrob7" (Chicago, IL)
 
Customer at the Crossroads: From Parable to Practice
1.  Customer at the Crossroads: From Parable to Practice by B. J. Gallagher Hateley
The list author says:
  "Just a wonderful, inspiring little book any employee will love"
Used & New from: $0.01
4.8 out of 5 stars  See all reviews (9 customer reviews)

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Raving Fans: A Revolutionary Approach To Customer Service
2.  Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
The list author says:
  "Ken Blanchard always gets it"
$13.95   Used & New from: $0.01
4.1 out of 5 stars  See all reviews (272 customer reviews) | 1 customer discussion

Beans: Four Principles for Running a Business in Good Times or Bad
3.  Beans: Four Principles for Running a Business in Good Times or Bad by Leslie Yerkes
The list author says:
  "Your staff can read this and discuss it together"
$21.11   Used & New from: $0.01
4.7 out of 5 stars  See all reviews (49 customer reviews)

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
4.  Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company by Robert Spector
The list author says:
  "Nordstrom can teach us all a lot"
Used & New from: $0.01
3.7 out of 5 stars  See all reviews (3 customer reviews)

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CUSTOMERS FOR LIFE: HOW TO TURN THAT ONE TIME BUYER INTO A LIFELONG CUSTOMER
5.  CUSTOMERS FOR LIFE: HOW TO TURN THAT ONE TIME BUYER INTO A LIFELONG CUSTOMER by Paul B. Brown
The list author says:
  "Good lessons for any manager"
Used & New from: $0.01
4.6 out of 5 stars  See all reviews (92 customer reviews)

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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
6.  Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey H. Gitomer
The list author says:
  "I have recommended this book many times"
$18.57   Used & New from: $0.01
4.3 out of 5 stars  See all reviews (140 customer reviews)