Best Data Internal Modem (56HP) (56HP)

by Best Data

Product Details

• Item Weight: 0.5 ounces
• Shipping Weight: 0.5 ounces (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0000645RA
• Item model number: 56HP
• Average Customer Review: 2.1 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank:
  • #26 in Electronics > Computers & Add-Ons > Computer Components > Internal Modems
• Date first available at Amazon.com: March 15, 2002

Product Description

Best DataM-^Rs Windows« internal modem is designed to work exclusively with the Windows« operating system and lets you browse the Web faster, connect faster, and upload faster! Quickconnect reduces the start-up time required to establish a connection. Your upload speed will increase by 50%. You can even take calls while on line. The V.92 standard features modem-on-hold, which lets you receive an incoming call and stay connected to the Internet. It also has great fax features!

Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

1.0 out of 5 stars Avoid this modem, August 20, 2004

By 

Derek Binkley (Madison, WI USA) - See all my reviews
(REAL NAME)   

This review is from: Best Data Internal Modem (56HP) (56HP) (Personal Computers)

I recently spent days attempting to install this modem. I was installing it on a new computer and even went to the trouble of re-formatting my computer and installing Windows XP again. Even on a barebones Windows XP install, with no extra, possibly conflicting software, I could not get this modem to work.

Technical support was terrible as well. They did not respond to my e-mails even though they claimed they would in 3-5 business days. Also, I spent hours on hold attempting to talk to somebody and was ultimately unsuccessful.

I purchased a US Robotics V.90-V.92 Internal PCI Faxmodem and had it fully functional in less than 15 minutes.

3 of 3 people found the following review helpful:

1.0 out of 5 stars Terrible Product & Awful Phone Svc..Extremely Dissatisfied, February 3, 2005

By 

L. Tra (San Francisco, CA) - See all my reviews
(REAL NAME)   

This review is from: Best Data Internal Modem (56HP) (56HP) (Personal Computers)

Installed this modem on Monday and it didn't work. Error msg says, "Hardware does not support modem". I tried every troubleshooting suggestions. Still didn't work. Mind you, my computer has Windows 98 is barebone where there are no other programs that could interfere with it. The packaging says that this modem works for all Windows OS. Their technical support line is available ONLY 8-4pm PST. I took Tuesday off work in order to call them. I was on hold for at least 1 hour. I spoke w/a rep and clearly the product is defective because they have to send me another disk to supposedly fix the problem. The rep told me that since I called them early in the day and that I also reside in California, I would receive the disk later that day or next day. Now it's Thursday and I have yet to recieve the disk to fix the problem of their defective product. I am currently on the phone on hold for 45 minutes and counting trying to find what the heck is going on.

The packaging claims that it would only take a few minutes to install and internet access is immediate. I purchased this item on Monday and now it's Thursday and I don't when I can go online. What a hassle and great waste of my time.

Besides the Better Business Bureau, where else can I file a complaint against this company so that others won't go through the same I am going through?

2 of 2 people found the following review helpful:

1.0 out of 5 stars Avoid Best Data like the plague, October 30, 2005

By 

Guy de Rastignac "Guy" (Texas) - See all my reviews

This review is from: Best Data Internal Modem (56HP) (56HP) (Personal Computers)

I'd bought this modem a couple of years ago due to the price and rebate, thinking it'd be good to have one in reserve. Installed it in my new P-IV ECS system (XP-MCE; 3 GB w/1 MB RAM). Upon installation after adding it after getting system running well w/ DSL, its installation did not succeed w/ the installation software. I let Windows handle it, but then had two listed modems and a "v92" "control panel" that was supposedly intended for this model . It stops working when another PCI card is added and requires major efforts to coax it into working. I upgraded the board drivers and what can be found at Best Data site for upgraded drivers (w/out any real info. on how). After it last quit working I gave up and went and bought a Hayes (Zoom). This was not my first Best Data modem (this was my third); but I shall NEVER buy another product from BD. ALWAYS, the configuration was somewhat problematic, as I recall. IN my experience, you'll also get higher connection speeds with another manufacturer. In fact, the similar model A56FW as a 56k unit was not much of an improvement over the 28.8k model it was to replace. In any case, I guess I'll keep it around in case someone is running some older OS and needs one, but it won't be in one of my machines. SAVE yourself some trouble. You might also prefer a model (non-HSP) that doesn't resort to software to handle the communications.