Customer Reviews

Best Data Products A56FW-PCI Mach 2 56K Modem

5 star:		(0)
4 star:		(2)
3 star:		(3)
2 star:		(3)
1 star:		(30)

 

 

This modem is one of the biggest pieces of garbage that I have ever seen. This modem requires MMX for it to work, but yet it is not mentioned anywhere on the box or in the manual. You want tech suport from the manufacture? Forget it. I could not even find this modem mentioned on their website. And if you want to talk to a live person, it's gonna cost you.

I just brought this modem tonight; I attempted to install it in my parent's computer. The modem was not detected automatically by Windows as proclaimed in the manual, nor could I get it to be detected from the Win95 Control Panel/Add New Hardware function. I saw the reviews of the other people here on Amazon.com and I agree with their assessment. I do not have a Pentium MMX and at a minimum the "so-called manual should have mentioned the MMX requirement. Even though I paid $ for it from Staples and I've watched the Dallas/New England game (while installing), I never had problems such as this before. I'm taking it back promptly tomorrow.

Best Data's motto should be "Buyer Beware". I'm nomoron when it comes to hardware installation (I built my currentsystem from the ground up), but I couldn't get this working after 5 hours of trying. No dial tone no matter what I do. The "documentation" is laughable and I refuse to pay for tech support that shouldn't be needed in the first place. If you are considering this modem, do yourself a favor and flush the money down the toilet; you'll get the same results with less aggravation.

Please, do not purchase this modem. It is a piece of junk. I have two and neither work. When I tried to call Tech Support I found out they did not give from support. The first thing they ask for is a credit card number and they refuse to take back the modem and replace it. They claim it had to be improperly installed and the tech support doesn't have a clue on helping. All they are concerned with is how long they can keep you on line to charge for the call. DO NOT EVEN THINK ABOUT BUYING THIS MODEM, WHICH WE GOT AT OFFICE MAX! THE STAR RATING SHOULD BE A MINUS 10. IT IS A PIECE OF CRAP!

I bought two of these (24.95 with a 20.00 rebate) You get what you pay for! Each modem was totally different. 1 worked fine. The other caused the PC to lose video and not boot up all the way up. The software and instructions were different for each modem. I exchanged the bad modem and got a third different modem. This one needs an MMX processor to work (not advertised on the box as a reqrmt) No way to call anyone to complain and web site has no support either!

I had to choose a rating, but 1 star is too good for this modem. This modem was too good to be true.I read the reviews and still bought it.The actual install didn't go bad but I kept getting "no dialtone" error. So I switched back to my old moden and downloaded the newest drivers from BestData.They were the same as the c-d in the box.With the newest dated driver there was no dial tone, with the older driver it worked.Connected at 49+.After about 3 minutes the speakers went crazy.I gave up. I put my 33k Zoomlink back and am returning this JunkData modem tomorrow.I was told by the store{Office Max}that when this modem works it works very well, and that it works for about 85% of their customers.However, judging by these other reviews I am in the Majority. DO NOT WASTE YOUR TIME WITH THIS MODEM.The time that I spent trying to use it was worth more than the modem itself. STAY AWAY

I just bought this modem. I am surprise how bad it is. Rockwell had great experience in modems what happen with Conexant? . Because, it is not Best Data the problem. This is a one chip modem. All software is provided by Conexant. It is less than junk. Don't buy it.

I was very excited at this find, but quickly became very disappointed. I was unable to install it with neither the enclosed software, nor a manual Windows install, because it did not detect a required MMX CPU. The price is right, but only if it's useable. The 1-800 Technical support line charges $7.00 / call incident -- as much as the modem costs itself.

Well, I thought I'd vent my frustation with this modem as have most of the other respondents. Best Data's/Conexants' lousy $10 modem is completely disapponting. Though installation was a breeze on my new 600MHz P3 w/win98, the performance is pathetic. Multiple retrys and frequent disconnects are the norm. There's also this really bizzare behavior where the modem's speaker will turn on in the middle of a session and will not turn off (have to disconnect). Tech support web site is mostly useless and I couldn't believe there is a pay per use phone support charge.

I have a second 56k modem that I normally use in another PC and it works just fine thank you.

I bought this modem with the expectation it would be a suitable backup for my cable modem. It doesn't even meet that low expectation.

Best Data's A56FW-PCI Mac 2 modem is junk. Don't buy it.

I didn't buy this modem through Amazon. I got it at a Yahoo auction for 9.99 including shipping. I installed it with no problems with the drivers cd. It seems to be working fine. I have not expieranced any of the problems described by others. I have had few modem installs go this smoothly.