Customer Reviews

Best Practices in Information Technology: How Corporations Get the Most Value from Exploiting Their Digital Investments

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I have just finished reading this book and was quite disappointed. The book is not sufficiently up-to-date and is fairly IBM-oriented. It does explain what best practices are about but does not offer sufficient help for you to actually apply them usefully. It is very general/high level. It also overstates their usefulness and doesn't sufficiently discuss the dangers of using them - they can be a follow the leader tool.

This book was useful to me in certain respects: the information contained in it about data center and software development metrics (two chapters' worth) was valuable and timely. The rest of the book, however, was too high-level to be put to immediate use. The author also included far too many visuals. I found them distracting and not supportive of the text.

This is a good book on how to be cost effective in using Information Technology.

The book's structure takes the reader on a wonderful road of understanding I/T "Best Practices" in general, to applying models and concepts for continuous improvement. It's written in layperson's terms so even the executive holding the purse strings can easily understand it, while providing sufficient detail for the I/T professional. The models are beautifully composed and relevant to our continually changing business world. This is a must-read for anyone who wants to know about today's technology and how to apply it for competitive advantage and service reliability. An outstanding effort from Mr. Cortada!