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Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent 1st Edition

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ISBN-13: 978-0470499610
ISBN-10: 0470499613
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Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent + The Talent Management Handbook: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best People + The Talent Review Meeting Facilitator'S Guide: Tools, Templates, Examples and Checklists for Talent and Succession Planning Meetings
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Editorial Reviews

From the Inside Flap

Best Practices in Talent Management offers a hands-on resource, which contains the most current and important information on how to attract, retain, and motivate top talent within any organization.

Designed to meet the needs of today's organizations, this handbook is filled with practical advice on how to implement employee and customer-centered programs that emphasize consensus building; self, group, organizational, and one-on-one awareness and effective communication; clear connections to overall business objectives; and quantifiable business results.

With lessons from companies that are widely recognized as among the best in organization change and leadership development, the book is offers invaluable lessons for succeeding during challenging times. As best practice organizational champions, these companies share many similar attributes including openness to learning and collaboration, humility, innovation and creativity, integrity, a high regard for people's needs and perspectives, and a passion for change. And all these outstanding organizations have invested in human capital—the most important asset inside of organizations today.

Best Practices in Talent Management offers lessons from the world's best organizations in various industries and sizes, and shows how to identify the key elements of leading successful, results-driven talent management; access the tools, models, instruments, and strategies for leading talent management; apply practical "how-to" approaches to diagnosing, assessing, designing, implementing, coaching, following-up on, and evaluating talent management; and measure critical success factors and critical failure factors of a program.

No matter what the size or mission of your organization, Best Practices in Talent Management will be your guide for diagnosing, assessing, designing, implementing, coaching, and evaluating a winning team of talent.

About the Author

Marshall Goldsmith, Ph.D., is one of a select few advisors who have been asked to work with over 120 major CEOs and their management teams. A prolific author, his book What Got You Here Won't Get You There was ranked as the #1 best-selling business book by the The New York Times and The Wall Street Journal. For ten years, he served as a member of the Board of the Peter Drucker Foundation.

Louis Carter is the Founder and CEO of the Best Practice Institute, and a world-renown leadership and organization change advisor. He is the author of over nine books on best practices including Change Champion's Fieldguide and Best Practices in Leadership Development and Change.

Best Practice Institute (BPI) is an association of executives and leaders who share and pioneer best methods of organizational change. Best Practice Institute produces online learning sessions, webinars, Benchmark Research Groups, publications, and certification programs. (www.bpiworld.com)

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Product Details

  • Hardcover: 336 pages
  • Publisher: Pfeiffer; 1 edition (December 30, 2009)
  • Language: English
  • ISBN-10: 0470499613
  • ISBN-13: 978-0470499610
  • Product Dimensions: 7.3 x 0.9 x 9.5 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #411,155 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

Format: Hardcover
As co-editors Marshall Goldsmith and Louis Carter explain, the material in this book focuses on 14 dynamic enterprises (i.e. Avon Products, Bank of America, Corning, CES, Ecolab, GE, IRS, Kaiser Permanente/Colorado Region, McDonald's, Microsoft, Murray & Roberts, Porter Novelli, Southern Company, and Whirlpool) that were selected by the Best Practice Institute because they have succeeded in implementing talent enhancement programs - "although, to be fair, to call them `programs' is not entirely accurate, as they are in reality vital strategic components integrated into the companies' core operating values." Indeed, had they not been so integrated, neither they nor their companies could become, much less remain, vital and dynamic. There is a separate chapter devoted to each of the 14, written by one or more of the contributors who were invited to participate. It is important to keep in mind that in an age when several companies "built to last" haven't and others once great are no longer even good, at least a few of the 14 in this book may no long be exemplars of anything, except perhaps of how quickly an organization can become weakened in one way or another.

I appreciate the material provided in the Conclusion introduced by this explanation: "In order t0 present a fuller and more complete picture of the best practices in talent management, in March 2009 the Best Practice Institute [of which Cater is founder and CEO] released results from a groundbreaking survey of some of America's most dynamic companies." An overview is provided in the Conclusion. Then in the Epilogue, William J. Rothwell suggests several "key take-away points" from each of the 14 mini-case studies.
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2 of 2 people found the following review helpful By Josh Henderson on October 20, 2011
Format: Hardcover
This book is an incredible resource for anyone dedicated to attracting, retaining and motivating top talent within their business. Each chapter serves as its own white paper of best practices regarding talent management within some of America's most powerful and intriguing organizations. Each case study supplies a surprisingly granular review of the best practices utilized by experts and organizations throughout a variety of industries. On top of it all, each chapter is written by the practitioners who not only utilize these methods but many times developed and implemented them as well. I found the format to be well thought out, the professionals incorporated to be superlative, and the content to be outstanding. If you are looking for an eclectic industry review of the best practices regarding talent management then look no further.
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1 of 1 people found the following review helpful By Joe Raelin on February 21, 2010
Format: Hardcover
Talent refers to the potential in people including perhaps a special aptitude or faculty. Unfortunately, often the talent in our organizations goes unnoticed, and this can have a disastrous effect on our need for creativity and innovation, especially during a moment of reckoning - when change is necessary. Given our fair share of economic challenges, a movement known as talent management has taken hold in the United States and is now spreading throughout the world to ensure that we take advantage of all the capacity that our human organizations have to offer.

Up to now, we haven't had a resource in one place that demonstrates some of the best ways (as authors Marshall Goldsmith and Louis Carter point out) to not just evaluate but to invest in talent. The new volume Best Practices in Talent Management published by Carter's Best Practice Institute carefully outlines fourteen well-documented cases illustrating proven tools, instruments, models, and practices for implementing top talent management in your own organization. You'll find in these exemplars a number of common attributes, such as an openness to learning, integrity, employee empowerment, a thirst for collaboration, and a recognition of people's intrinsic motivation - all well-established but not often practiced elements of the innovation process embedded in managing and retaining talent. It is thus destined to become a vital resource for all managers in the applied HR field.
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1 of 1 people found the following review helpful By Rosalie Lober on January 31, 2010
Format: Hardcover
If you want information from actual Fortune 500 companies on what they do to manage and develop talent - then this is the book to read. It is a first-rate reference and research book. It would take years to compile this kind of information from the 14 companies in this book. You will learn about the work of CEO Andrea Jung's Talent Management Group at Avon, the executive development strategy and executive on-boarding program at Bank of America, Corning's boot camp immersion experience for potential program managers, Ecolab's Talent Council, GE's lean approach to staffing, and many other invaluable talent practices from companies like Whirlpool, McDonalds, Microsoft, Southern Company and more. This book is full of invaluable information you could not get elsewhere.

And..in addition, Lou Carter, CEO, Best Practice Institute can write this book because he embodies excellent leadership abilities and conducts very informative webinars.

Rosalie Lober, Ph.D.
CEO PROFITS Principles, [...]
Author of:
Run Your Business Like A Fortune 100: 7 Principles For Boosting PROFITS
(John Wiley & Sons, June 2009)
and forthcoming:
Deliverance: From the Valley of Death to Sustainable PROFITS
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