- Media: CD-ROM
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Product Description
Act Software with enable you to manage all of your customer information in one place, stay on top of your shedule, quickly send personalized letters, faxes, and e-mail, confidently meet your sales goals, and safely share information with your team! Getting result doesn't get any easier!
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Most Helpful Customer Reviews
104 of 107 people found the following review helpful:
1.0 out of 5 stars
Our corporate nightmare,
By Taylor Huckstep (Las Vegas, NV) - See all my reviews
This review is from: Best Software ACT! 6 for 2004 (CD-ROM)
I am the Senior IT Tech at a large company and our top 2 executives and their secretary have been using Act for years and years. We started getting data corruption on a regular basis in one of the two dbs. So we decided to upgrade to Act v6 2004. Let me just say that I think the interface is clunky and outdated. The 2004 software feels like something written in the early 90s. You can't use the mouse wheel to scroll through your contacts (we have over 400 employees in the db). The icon graphics are crap, the backgrounds and titles repeat themselves on large monitors. And the program is painfully slow. Clicking from calendar to contacts to task lists often takes 3-4 or more seconds (compared to outlook which is instant). We first started having major problems with the Pocket PC Link. It's garbage...you cannot sync with the PDA unless you exit act (unlike Outlook). And if you delete contacts on the PDA, they will come back because a malfunction in programming prevents it from being deleted on the Desktop. Deleting calendar events replicates fine, but you cannot delete contacts on the PDA. This was all confirmed by Act tech support on several occasions as we ran into these problems. Furthermore, even with the new ACT 2004 we again kept getting the databases corrupting. When they get corrupted, you better hope you have backups, cause all tech support will tell you is they have a data recovery team. We looked into it, expect to pay near $1,000 to recover your data. So we restored our General Managers data from tape backups, from local backups, or from his PDA, on a regular basis. After hours and hours on the phone with tech support, they finally told me that storing the database on the network can cause the db to get corrupted. This was not written in any documentation I could find anywhere that came with the software. The only way to share the calendar with a secretary is to have it accessible on a network. MAJOR DESIGN flaw. And to make things worse, when I asked for help to implement their "bandaid" workaround to "reduce the risk" of further data corruption, they asked for a credit card. We're going back to Outlook 2003 using our Exchange server, never had any problems. I guess we fell for their marketing by thinking that a $200 product is actually worth something. This software is not worth anywhere near the price we paid. Do yourself a favor and skip the hastle.
70 of 72 people found the following review helpful:
2.0 out of 5 stars
I really don't know what to think yet . . .,
By
This review is from: Best Software ACT! 6 for 2004 (CD-ROM)
As a 1st time buyer I bought ACT! after 2 months of intense research including downloading a trial, interviewing current users etc., however during a tech support call this afternoon related to separate issue I learned that the one feature that I'd have thought to be a given is missing from ACT! 6. I use 20 different email accounts in conjunction with my various businesses on a daily basis, however was informed that I can ONLY email from the (1) Default email address listed in Outlook or Outlook Express (beware OE isn't really supported no matter what ACT!'s marketing says). I was told that even if I create a separate database for each business I'd still be limited to the (1) default address to mail from! YIKES! What do small businesses do that use multiple accounts like sales@, info@, request@, service@, webmaster@mydomain.com that are perhaps only a 1 or 2 person operation? Great a tech as he was, the only workaround he could offer was to log out of ACT!, switch the default address in Outlook/OE & then log back into ACT! each time I want to send email from a different address! He also mentioned that many customers in the past several years had suggested the same feature upgrade! I rated this a 2 (benefit of the doubt) because I can see a good deal of "potential" usefulness in ACT! In my opinion sophisticated and integrated email support is essential in this day and age, and without it what good is the contact manager? Perhaps the larger question is what good is a software company if they don't listen and respond to their customers' needs?
27 of 27 people found the following review helpful:
1.0 out of 5 stars
ACT 6.0 Service Trap, beware of hidden fees!,
By Nicholas Vassilakis (Torrance, CA United States) - See all my reviews
This review is from: Best Software ACT! 6 for 2004 (CD-ROM)
Pure Crap! Be aware that Amazon offers a great price, but the product comes with zero support. Upon receiving ACT, I intstalled it and tried to sync the database with others in our office. With no success after following the on-screen and manual directions, I called Best Software to ask for help. There first question was "Where did you purchase the product?" When I told their rep that I purchased it from Amazon, she scolded me for not purchasing direct from the company. She then told me that ACT purchased through Amazon has no support and it would cost $199.00 to sign up for a one year support contract. This is the first time I have ever purchased software from a company and had them refuse to answer a simple question in the first week of trying to use their product. Over all, a very poor experience and I am sure we will not waist our time purchasing another product from Best Software. Simply calling a company "Best" does not insure that they will live up to their billing.
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