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Beyond Going Postal: Shifting from Workplace Tragedies and Toxic Work Environments to a Safe and Healthy Organization Paperback – January 27, 2009


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Product Details

  • Paperback: 256 pages
  • Publisher: BookSurge Publishing (January 27, 2009)
  • Language: English
  • ISBN-10: 1439220751
  • ISBN-13: 978-1439220757
  • Product Dimensions: 7 x 10 x 0.5 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #1,420,918 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Stephen Musacco retired from the U.S. Postal Service in January 2007, as a Workplace Improvement Analyst. In his thirty-five year tenure with the Postal Service, thirteen years were in the workplace improvement area, while six were in Employee Assistance Programming. He has a doctorate in Organizational Psychology, earned in May 2000, and has a Masters Degree in Counseling Psychology. Stephen has been licensed as a Marriage & Family Therapist, as well as a Certified Alcohol and Drug Abuse Counselor. Dr. Musacco has a twenty-one year old daughter and lives in the city of his birth San Diego, California.

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Customer Reviews

4.6 out of 5 stars
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This should be required reading for doctors, lawyers, and management studies.
A. O.
If you are a USPS employee or connected to one in any way, this will give you insight to postal culture and the hostile work environment that is prevalent.
justme
You will relate to this deckplate perspective from this author who talks the walk, and walks the talk.
LiteBlue Gator

Most Helpful Customer Reviews

11 of 11 people found the following review helpful By Loraleigh Keashly on March 7, 2009
As a researcher and consultant in the area of workplace aggression and bullying, I am always on the lookout for detailed discussions of issues in organizations written by knowledgeable insiders. Steve Mussaco's book is a fine example of this.

Written by a postal insider and an experienced internal consultant focused on workplace violence and aggression, Musacco has a unique perspective on the working environment within the USPS. Drawing together relevant research (both academic and organizational) with examples from his own experience s, Musacco critically examines the various sets of data gathered by the USPS and by outside agencies and argues convincingly that the postal service continues to struggle with an authoritarian work culture that perpetuates a difficult, stressful and hostile work climate. While his critique of the USPS culture and climate is scathing, Musacco argues for the possibilities of building a respectful and health y USPS workplace and provides a detailed discussion of processes by which to facilitate this development.

- Loraleigh Keashly, Ph.D., Dept of Communication, Wayne State University, Detroit.
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13 of 14 people found the following review helpful By Robert Warden on February 23, 2009
Beyond Going Postal (BGP) is a well-researched inside account of USPS' terrible workplace environment, and the stubbornly poisonous culture that drives that environment. My one negative criticism of the author-published BGP is that the apparent lack of an editor leaves it a little disorganized and repetitive at times, and replete with typographical errors. BGP is otherwise well-written, and is a significant expose from a long-term and relatively high-level retired USPS insider, author Dr. Stephen Musacco.

Dr. Musacco's account of the environment and culture of USPS is dead on from my perspective as a recently-former USPS manager. My own eclectic postal career started as a letter carrier, then a first line supervisor of letter carriers, labor relations specialist in a district, government relations representative at USPS headquarters, manager, labor relations for a district, a long-term detail as an employment litigation attorney for a field office of USPS headquarters, and, most recently, manager, customer service for a medium-size retail and delivery station. I "escaped" the USPS in August of 2008, transferring to another federal agency.

I was a labor relations specialist in another district in 1996 when my colleague Jim Brown was in the wrong place at the wrong time and was killed by Charles Jennings in the parking lot of the Las Vegas facility. I knew Jim personally; he was among the most honorable and caring people I met at the USPS. He was not the intended target, and his heroism in struggling to get the gun from Jennings surely saved the lives of others.

I was manager, labor relations at the time and in the district where Grant Gallaher killed his supervisor during his unsuccessful attempt to murder the postmaster.
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5 of 5 people found the following review helpful By LiteBlue Gator on June 15, 2010
I finally got around to reading this superb book, and I thought it was simply an outstanding account of the cultural reality inside the United States Postal Service TODAY. It depicts the reality of a bully leadership tone that has a significant negative impact on productivity in this work environment. It doesn't matter if you are a Letter Carrier, Clerk, Mail Handler, Mechanic, Custodian, Driver, Supervisor, Manager, Labor leader or work street Collections. You will relate to this deckplate perspective from this author who talks the walk, and walks the talk. He's been there, done that, and got the 20/20 hindsight to prove it.

The author talks about many of the cases where people have "Gone Postal" which are eye opening and make a past or present day worker say, "Only in this environment can someone get that mad." If you ever seen the movie "Die Hard" with Bruce Willis you might recall the scene where the terrorists are looking for him in the Nakatomi Tower and can't find him so they go back downstairs and get off the elevator kicking and slamming furniture and his wife is watching and she says words to the effect "he is still alive," and her friend says how do you know? And the wife says "only John can make someone that mad." That's the same impact of understanding I know, and others postal workers will get after reading the researched accounts of "Going Postal" by the author.

I commend the author for highlighting the top down authoritarian (autocratic) style of leadership present throughout this workplace. The work environment is driven by numbers first, and people second. This is the style you might expect to find on a battlefield, after an earthquake, disaster or other emergency where decisions have to be made quickly as a matter of life, death, or safety.
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3 of 3 people found the following review helpful By A. O. on November 11, 2009
Verified Purchase
This author pulls no punches and exposes the truth about the Postal Service and its "management" techniques. With 32 years experience as an employee, I have either seen the same stories play out or have been a principle in similar situations related in this book. This should be required reading for doctors, lawyers, and management studies. It should also interest the general public who is in contact with Postal employees on a daily basis. They come to your home and business every day! Although I have not finished reading the book, I recognize eerie similarities with the stories. They are the same stories from employees from all corners of the country. The reader will find it difficult to believe what has happend and continues to happen on a daily basis. Believe it. This is not a problem, but my book is actually two books in one cover. The entire book is duplicated within the cover. Very interesting reading.
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