Buy New
$18.70
Qty:1
  • List Price: $24.95
  • Save: $6.25 (25%)
FREE Shipping on orders over $35.
Only 17 left in stock (more on the way).
Ships from and sold by Amazon.com.
Gift-wrap available.
Beyond "Hello":... has been added to your Cart
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service Paperback – January 1, 2000

9 customer reviews

See all formats and editions Hide other formats and editions
Amazon Price New from Used from
Paperback
"Please retry"
$18.70
$10.80 $4.95

Best Books of the Year So Far
Best Books of the Year So Far
Looking for something great to read? Browse our editors' picks for 2015's Best Books of the Year So Far in fiction, nonfiction, mysteries, children's books, and much more.
$18.70 FREE Shipping on orders over $35. Only 17 left in stock (more on the way). Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service + Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) + Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Price for all three: $44.69

Buy the selected items together


Editorial Reviews

From the Publisher

Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.

From the Author

Beyond "Hello" is a great resource beneficial to individuals, organizations and associations throughout the U.S. This book won 1st place in the business category of the Colorado Independent Publishers Association (CIPA) Book Awards.
NO_CONTENT_IN_FEATURE

Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Paperback: 158 pages
  • Publisher: Now Hear This Inc; 1 edition (January 1, 2000)
  • Language: English
  • ISBN-10: 0944918042
  • ISBN-13: 978-0944918043
  • Product Dimensions: 0.8 x 7.8 x 7.8 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #552,660 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

16 of 18 people found the following review helpful By A Customer on January 29, 2000
Format: Paperback
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Beyond "Hello" includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.
A "must read."
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
9 of 9 people found the following review helpful By John C. Brown on June 2, 2002
Format: Paperback
With your permission, we're using Beyond "Hello" as our basic text for our course curriculum , which teaches older workers Customer Service Skills. Your book has been an excellent platform for this training. It's clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
7 of 8 people found the following review helpful By Ronald C. Nayman on April 16, 2005
Format: Paperback Verified Purchase
I have been in customer service for a few years and got away from it until I started my newest position. Some of the things I learned before and now are in the book. But it contains a lot more great information. It is so well organized and I enjoyed the examples she uses and the way she tells it. It was easy to read and I learned so much from it. If everyone can't have a personal copy it should be in every workplace to use as a text book for training.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
10 of 13 people found the following review helpful By A Customer on January 20, 2000
Format: Paperback
I've had the opportunity to work with Jeannie while printing a recent copy of my newsletter on professional conduct. Beyond "Hello" is an easy to read, comprehensive guide that can help anyone improve and sharpen his or her phone skills. I highly recommend this book and include it as required reading for my entire staff. Congratulations Jeannie on a book well done!
-- Clint Greenleaf
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
Format: Paperback
As a former receptionist, I thought I knew everything there was to know about answering the telephone. I thought my telephone etiquette was professional and did not need improvement. But I was wrong. Beyond ” Hello:” A Practical Guide for Excellent Telephone Communication and Quality Customer Service educated me about my pivotal role as a representative of the company. Although I was pleasant, I didn’t thinking smiling was absolutely necessary. I was not concerned about avoiding an awkward response. I assumed my tone and understandability was correct. I never considered adjusting my communication style. But as Jeannie Davis, author, entrepreneur and customer service guru, explained “First impressions are nine-tenths of reality.” Additionally, “Competition is not based on price, product, etc. but the level of interaction.” Telephone communication directly contributes to your company’s productivity and ultimately its profitability.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Set up an Amazon Giveaway

Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
This item: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Price: $18.70
Ships from and sold by Amazon.com