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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service Paperback – January 1, 2000


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Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service + Customer Service Training 101: Quick and Easy Techniques That Get Great Results + Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Price for all three: $44.48

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Product Details

  • Paperback: 158 pages
  • Publisher: Now Hear This Inc; 1 edition (January 1, 2000)
  • Language: English
  • ISBN-10: 0944918042
  • ISBN-13: 978-0944918043
  • Product Dimensions: 8 x 8 x 0.5 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #185,585 in Books (See Top 100 in Books)

Editorial Reviews

From the Publisher

Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.

From the Author

Beyond "Hello" is a great resource beneficial to individuals, organizations and associations throughout the U.S. This book won 1st place in the business category of the Colorado Independent Publishers Association (CIPA) Book Awards.

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Customer Reviews

4.6 out of 5 stars
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Most Helpful Customer Reviews

16 of 18 people found the following review helpful By A Customer on January 29, 2000
Format: Paperback
This tutorial offers help to improve every telephone interaction a company has with its valued customers. Beyond "Hello" includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.
A "must read."
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9 of 9 people found the following review helpful By John C. Brown on June 2, 2002
Format: Paperback
With your permission, we're using Beyond "Hello" as our basic text for our course curriculum , which teaches older workers Customer Service Skills. Your book has been an excellent platform for this training. It's clear, concise, understandable, and easy to relate to. I constantly reinforce to our students that they should use your book as a resource and reference on the job.
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7 of 8 people found the following review helpful By Ronald C. Nayman on April 16, 2005
Format: Paperback Verified Purchase
I have been in customer service for a few years and got away from it until I started my newest position. Some of the things I learned before and now are in the book. But it contains a lot more great information. It is so well organized and I enjoyed the examples she uses and the way she tells it. It was easy to read and I learned so much from it. If everyone can't have a personal copy it should be in every workplace to use as a text book for training.
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10 of 13 people found the following review helpful By A Customer on January 20, 2000
Format: Paperback
I've had the opportunity to work with Jeannie while printing a recent copy of my newsletter on professional conduct. Beyond "Hello" is an easy to read, comprehensive guide that can help anyone improve and sharpen his or her phone skills. I highly recommend this book and include it as required reading for my entire staff. Congratulations Jeannie on a book well done!
-- Clint Greenleaf
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