Each chapter contains tips to help make a great first impression, enhance customer interaction and retain and strengthen client relationships through excellent customer service over the telephone.
Beyond "Hello" is a great resource beneficial to individuals, organizations and associations throughout the U.S. This book won 1st place in the business category of the Colorado Independent Publishers Association (CIPA) Book Awards.See all Editorial Reviews
This book is pretty much what I was looking for. The book addresses basic telephone etiquette but also strategies for how to deal with difficult, dissatisfied, or angry callers. Read morePublished 1 month ago by Joan Whitney
Excellent book. Every business that has employees that give phone service should make it required reading.Published on December 29, 2008 by J. Campbell
This book contains pertinent information for every individual who interacts with customers over the telephone. It's an awesome read! Read morePublished on August 14, 2008 by Denver Chuck
Beyond "Hello" is a good introductory book for anyone responsible for answering phones in a client based industry. Read morePublished on May 20, 2008 by Barbara Penski