A mediation handbook which explains the process, and answers questions most asked by people in conflict situations who are considering using a third party to help resolve an important dispute.PUBCOMMENT: Dennis Dwyer is Chairman of the D & L Freedom Group, who have trained over 1000 individuals of all ages in dispute resolution and mediation training. AUTHCOMMENT: This book is based on stories about situations directly involving me or people I interviewed who had been in conflict. They span a period of 38 years: the first 19 while I worked in the investment business in Montreal, then four years as a theological student, followed by ten years as an ordained parish minister, first in a rural, later in a suburban setting, and these last five years as a facilitator, mediator and teacher in conflict resolution.
