"Quality" has been a buzzword in business circles for a long time--but as today's companies seek a vision for the future, it becomes necessary to go "beyond quality" with a true corporate commitment and a long-term plan for continuous improvement. This book examines the efforts of such giants as AT&T and Motorola and offers guidelines on what works, what doesn't, and why--to change the way you manage today, and tomorrow.
--This text refers to an out of print or unavailable edition of this title.
