Review
Excellent book, many practical examples and good advice for the continuing journey beyond TQM. -- Dr. James Lamprecht, Author, Consultant in ISO 9000 and ISO 14000, Bellevue WA
Jack has produced a single, easy to read and comprehensive reference to all the most important tools and techniques for quality. -- Lee Patza, Quality Manager, Journal Sentinel Inc., Milwaukee, WI.
This book provides a step-by-step method for developing a health care environment driven by TQM. A reference to all aspects of TQM. K. M. McVeety, RNC, BSN, MSA, Director of Organizational Development Alpena General Hospital, Alpena, MI.) -- K. M. McVeety, RNC, BSN, MSA, Director of Organizational Development Alpena General Hospital, Alpena, MI.)
Jack has produced a single, easy to read and comprehensive reference to all the most important tools and techniques for quality. -- Lee Patza, Quality Manager, Journal Sentinel Inc., Milwaukee, WI.
This book provides a step-by-step method for developing a health care environment driven by TQM. A reference to all aspects of TQM. K. M. McVeety, RNC, BSN, MSA, Director of Organizational Development Alpena General Hospital, Alpena, MI.) -- K. M. McVeety, RNC, BSN, MSA, Director of Organizational Development Alpena General Hospital, Alpena, MI.)
From the Publisher
The book is divided into seven sections that represent the seven critical initiatives that organizations face as unrelenting improvement becomes the norm. Section 1, Gathering and interpreting data. Section 2, Directing the improvement effort. Section 3, on teams. Section 4, Creativity tools for teams and individuals. Section 5, Solving problems. section 6, Optimizing decisions. Section 7, Improvement strategies and tactics.
