Comprised of 12 conceptual chapters and a collection of chapter-length case studies, this textbook is devoted to total quality management (TQM). The conceptual chapters introduce students to the philosophies, methods and tools of this field, and suggest a new paradigm for managment where TQM will be seen as standard managmenet practice. Case studies on companies such as Toyota, Hewlett Packard and IBM exemplify the concepts in practice and give students a context for discussing the practical applicaitons of TQM. While maintaining a customer value orientation throughout, the text addresses the spectrum of issues related to this field - from human resource management and organizational culture to customer value measurement, coontinuous improvement, and statistical quality control. This approach is based on research and consistently reinforces the crucial link between TQM and business strategy. Conceptual chapters feature "Executive Messages" commissioned exclusively for this text from top-level managers at companies such as Xerox, Coca-Cola, and Apple Computers to educate the students about the new paradigm.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
Beyond Planning, Organizing, Leading and Controlling, too.,
By Tom Coates (Baltimore, MD United States) - See all my reviews
This review is from: Beyond Total Quality Management: Toward The Emerging Paradigm (Hardcover)
Most management texts do an adequate job of describing the latest innovations, but with rare exceptions they do so in a framework first suggested in 1916 by Henri Fayol. Very few managers nowadays allocate specific effort to planning, organizing, leading and controlling, but that's the way most management texts are still divided up. This book is a refreshing exception. The authors organize their ideas around three managerial roles: There are sections on employee involvement and organizational learning, with lots of examples throughout citing firms such as Saturn, Xerox and Federal Express. The style is skeptical and readable. One shortcoming: Having a high-quality hiring process is your most important success factor. For that, ignore the advice in this book and look at Lou Adler's "Hire with Your Head." In all other respects, it's a great book.
4.0 out of 5 stars
Beyond Total Quality Management,
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This review is from: Beyond Total Quality Management: Toward The Emerging Paradigm (Hardcover)
This is a rather informative text for a starter in Quality Systems. It is a good opener into the advanced study of TQM management and continouous improvement used with other good texts.
0 of 4 people found the following review helpful:
1.0 out of 5 stars
Too much paper for incomplete concepts,
By A Customer
This review is from: Beyond Total Quality Management: Toward The Emerging Paradigm (Hardcover)
The book is well written but many crucial concepts are weakly communicated.
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